A healthcare system refers to an organization of individuals, institutions, and resources designed to offer health care services to the society. Health care systems aim to satisfy the health needs of people through health care services. The health care system is, therefore, a crucial component of the health sector for they ensure the health security of the population. Health care systems operate within the confines of the law, moral, and ethical standards (Songur et al., 2018). The systems also have their structure and management that enable them to serve their clients in the best way possible. A sound health system ensures that people do not succumb to illnesses due to financial burdens, and it focuses not only on its profits but on the welfare of society. Besides, health care systems must try to remain vigilant to their mission, vision, and objectives (Chang et al., 2015). This paper presents a report on Hawaii Heath Systems Corporation in terms of its aims and objectives of formation, its structure, quality of services adherence to ethical guidelines, corporate social responsibility, and relationship with the patients and the society as a whole, just but to mention a few elements.
A health Systems corporation is a group of health care systems that operate as a single entity, and the law recognizes it as such. Hawaii Health Systems Corporation (HHSC) is a health care compliant that governs health care facilities within the city of Hawaii. The system comprises five regions, namely: Maui, East Hawaii, Kauai, Oahu, and West Hawaii. It serves health patients with or without health insurance in addition to those who cannot afford the heal care service charges (HHSC, 2019). The System has about 2,500 employees and 847 licensed beds (Withy et al., 2009). The most important thing to note about Hawaii Health Systems Corporation is that it provides the highest quality health care services available within and outside the city.
Hawaii Health Systems Corporation's mission is to provide accessible, high quality, and cost-effective health services. Their vision is to be a progressive model that society recognizes for offering affordable, patient-centered, focused, integrated, and high-quality health care (Chang et al., 2015). The mission directs the institution on its operations and every decision the management makes. Through the purpose, HHSC has made massive progress on promoting the welfare of the people of Hawaii and beyond (Songur et al., 2018). The vision enables the company's management to make careful decisions based on the resources available and in consideration of the socio-economic and political situations surrounding the society. Together, the mission and the vision have formed HHSC's most concrete compass that directs the operationalization of the company.
In terms of market and patient base, Hawaii Health Systems Corporation targets residents from the Islands of Hawaii. The Corporation has 12 branch facilities in different localities of Hawaii City, within Kauai, Oahu, East Hawaii, Maui, and West Hawaii regions as their primary operational domains. All of the branches have Health Care services licenses, and they deliver the best quality of healthcare, just like the parent Institution (HHSC, 2019). The Corporation targets to ensure that the residents of Hawaii receive the highest healthcare at the lowest costs possible. The residents of this Island, in most cases, lack adequate means to finance their treatment and other health care services, and HHSC chip in to meet their needs. In addition to their financial needs, their patients mostly suffer from acute ailments. The system steps in at the time of need to avail emergency services for such cases. Through their facilities, HHSC handled over 75,400 emergency cases from outpatients only and admitted more than 13,000 acute care patients in 2018 alone (Withy et al., 2009).
The Corporation does not only coordinate its facilities in the five regions but also reaches out to other health care institutions and communities in Hawaii. Hawaii Health Systems Corporation coordinates with private health care facilities such as Ali'i Community Care Inc., Samuel Mahelona Memorial Hospital, and Ali'i Health Centre. It also relates well with Kahuku Medical Centre, Hilo medical Centre, and Maluhia Hospital (HHSC, 2019). The system forms laisses with these health care facilities to attend to different health cases of the patients. There are times when patients from these facilities are not able to address the health issues that patients face. Hawaii Health Systems, therefore, cooperates with the other institutions within the communities to attend to such patients effectively.
We cannot fail to appreciate the effort that the corporation puts to touch the other people in the communities. Through the Hawaii Health Systems Foundation (HHSF), the corporation has been able to raise funds, grants, and gifts to cover the health and other social needs of the residents of Hawaii Island. Through such efforts, Hawaii Health Systems has become the top institution not only in Hawaii but also in the Pacific in offering Telemedicine services and related health care. The Hawaii Health Systems Foundation is the fifth largest employer in Hawaii, providing direct employment to over 4,000 people in Hawaii as of now (Songur et al., 2018). The Foundation and Hawaii Health Systems Corporation are core breadwinners to hundreds of families in Hawaii. As such, they touch the health, social lives, and economic welfare of the individual residents of the city and the United States, too (Chang et al., 2015).
Besides, Hawaii Health Systems Corporation has put much effort to touch the lives of the less fortunate in Hawaii Island. It has also stimulated the other health care systems and insurance institutions to focus on providing the same quality health care to their patients while enhancing the growth and development of the Hawaii community (HHSC, 2019). The Corporation engages its employees through proper training on how to handle patients. The management also compliments the employees for outstanding performance while pointing out any areas for improvement (Songur et al., 2018). Further, the institution warmly receives any complaints from the members of the Hawaii community and acts on them immediately to fix the loopholes hence enhance more safety and contention of the society.
Since its formation in 1996, HHS Corporation has been on the lookout to gather information through research, initiate policies through their administration, and adopt changes necessary for its growth. It has changed in terms of patient care services, corporate social responsibility, creating connections with government agencies, and workforce management. For instance, the organization has continuously adopted intensive use of computer technology to reduce the length of waiting in the queues and other services (Chang et al., 2015). The institution has also switched to the use of computers in allocating medical personnel and caregivers to different patients based on the needs of every patient and the qualifications of the caregivers, nurses, and social workers.
The organization has experienced shifts over the last few decades in terms of management and operations. The improvement in governance, facilities, and employee skills assures the company sustainability in its operations. More trained doctors, nurses, and caretakers are on the rise through training either within or outside the institution (Songur et al., 2018). The availability of Hawaii Health Systems Foundations and other affiliates are also a stable source of finance and support for the corporation's operationalization (Mendiola & Bynum, 2019). The health care system secures its market stake through marketing and branding. Hawaii Health Systems Corporation has become a notable problem solver for people with obesity problems, asthma, diabetes, imaging, and critical health complications. Besides, the institution has remarkably secured its brand by offering surgical services, oncology clinics, physical and lithotripsy therapy, and other intensive care unit services.
Moreover, the system strives to maintain the safety of patients as a strategy to attract more patients to their facilities. The organization has also been encouraging employees through training, appreciation, and team building sessions to raise their attitudes, responsiveness, communication, and team spirit (Chang et al., 2015). These elements within the workforce will enhance good relationships with the patients, hence spreading more fame and the right name. The residents of Hawaii and beyond have come to rely on HHSC as it makes them feel safer than the other systems do (Withy et al., 2009). Because of these events, more customers will continue flocking the HHSC facilities. Henceforth, higher revenues and funding will flow to the organization, which will boost their operational abilities and capacity. Therefore, a cycle of excellent performance is likely to occur in the institution over the next several decades.
The HHS Corporation is at liberty and allowed by the law to use any individual or organization that infringes its rights to ownership of information and misrepresentation. The Digital Millennium Copyright Act (DMCA) confers the copyrights of releasing online content and information to the public, and should; therefore, institutions are not to misinterpret or misuse the material in a false light. HHSC was formed under the Landmark Act 262; hence, it is an accredited agency with the required documents and licensure to operate in Hawaii (Chang et al., 2015). However, the organization has stretched itself beyond the limits of its autonomy by not following the law regarding procurement and supply. To solve this, the corporation formed a compliance program with the intent of maintaining full conformity with the federal and state regulations.
Ethical and moral issues are non-existent in HHSC except for the conformation, as mentioned above, fault. The corporation dedicates its efforts to secure the welfare of the people of Hawaii Island. The institution has conformed to the required moral standard by providing health care to those who cannot afford it, by ensuring that patients are safe, promoting employee welfare, and community wellbeing (Songur et al., 2018). HHSC has also instituted several changes in its financial management over time. While the health care system receives funds from the government, third-party payers also contribute to the insurance schemes of the patients. The billing of revenues within the corporation is decentralized, allowing every facility to have their independent ledgers whose accounts they oversee. Further, the billing department in every facility accesses information from the patients concerning their insurance covers (Mendiola & Bynum, 2019).
From the history of the Hawaii Health Systems Corporation, we can tell that the organization will provide better health care services to the residents of Hawaii Island in the coming days. Moreover, technological innovation initiatives and research indicate potential improvements in their services. The fact that the Hawaii and United States populace recognizes the HHS corporation as the top institution in offering telemedicine services also tells us that more innovations related to patient and community health are on the way. Currently, the Corporation's research team is carrying out surveys to assess the level of satisfaction the patients derive from telemedicine services. In the next decades, telehealth consultations, Tele-Radiological images, and scans will mark the progress of the institution (Mendiola & Bynum, 2019).
Conclusion
The basis of forming Hawaii Health Systems Corporation was to solve the problem of poor heal...
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