Delta Health Care Patient Satisfaction Paper Example

As of late, service provision at Delta healthcare has been continuously deteriorating due to low morale among the physicians, nurses and other staff. The resultant has been long waiting hours among the patients during initial and follow-up appointments. Such client dissatisfaction has not only affected the health of the public but also influenced the business perspectives in the healthcare. This paper defines the serious problem and uses evidence to recommend solutions to the issue.

Is your time best spent reading someone else’s essay? Get a 100% original essay FROM A CERTIFIED WRITER!

Save 25%

By examining the scores for customer satisfaction, staff and medics morale, the results are alarming. A 20th national percentile in the customer satisfaction score calls for firm actions to counter the mismatch. Managerial standards need prompt evaluation to allow smooth operations within the hospital that will improve the morale of the staff and physicians who will, in turn, reciprocate better services to the patients. Another action to improve customer satisfaction is collecting hands-on data from the patients' views that will help in ensuring better services. Such data can be collected during hospital visits where the patients participate in modulated open discussions or filled surveys. The information obtained can be discussed by the management for applicability.

The problem in waiting for long hours among patients on their first and subsequent appointments need an earnest address. Although the issue is common in many health centers, there are unique problems at Delta Healthcare. The major difficulty is the rising gap between the patients and the service providers that results to longer queues and delayed service provision. These results from the lack of enough specialties within the hospital as well as medical appliances. Some solutions to rectify the situation include addition of community health facilities and other Alternate-Level-of-Care facilities to decongest the patient-centered health care centers such as Delta Healthcare. Additionally, an increase in health providers should be considered within the health center based on their areas of specialization. Additionally, computerized data management methods in the registration of the patients should be adopted to increase the speed of admission and subsequent treatment.

Similarly, it is essential that the physicians, nurses and other staff get engaged in the process of decision making. There should be prompt engagement and communication among the employees to enable feedback on the working environment and other courses of lowered morale. The communication process should be two-way where the management communicates to the employees, and the workers are in turn given the opportunity to air their views. Such a way of addressing, various situations allow proper understanding and response to the information at the working healthcare environment. The physicians should be assessed on their working conditions' requirements such as medical appliances and other facilities as well as social. Their feedback also needs to be highly regarded where the views should be regularly reviewed and suggestions implemented.

Conclusion

The problems experienced at Delta Health Care, therefore, needs urgent interventions. The patients should be provided with better services to ensure their satisfaction while the staff and physicians should be provided with better working conditions to improve their morale. The realization of such solutions will be achieved by proper communication and feedback provision from all the stakeholders at the health center. Patients should be considered as an important stakeholder in the healthcare provision since they form the customer base leading to successful operations and subsequent improvement in the working conditions.