Essay Sample on King's College Hospital

Introduction

Distinguished business environments strive to operate under competitive environments generated by their competitors. To flourish in this regions, businesses tend to acquire different operation methods thus overcome the internal and external barriers in their operation. The ability of an institution to thrive in a competitive environment relies on its internal and external services as well as supply chain management. Operation management entails various activities in the facilitation of business growth and also focuses on customer relations with the enterprise thus satisfaction of customer needs. Besides, together with the supply chain management they also integrate the established relationships between the firm and its stakeholders such as consumers, suppliers, and the social community. (Hermano & Martin-Cruz 2016, pp. 3447-3458)

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To promote service delivery to the customers guarantees an advanced performance of the business firm. This success is achieved through modification of products and services and also paying close attention to changes in consumer demands. Corporations do pay attention to achieving business objectives; making profits by managing operational costs effectively. Effective operations and supply chain management can be critical in improving the performance of any organization; however, failure to handle them in the right way may be disastrous for the firm. (Javed 2015, pp 1-13)

King's College Hospital NHS Trust

King's College Hospital is among the best-renowned hospitals in the UK that specializes in liver issues among other acute ailments, general, emergency, and tertiary services. Its geographical location enables its service to states; Southwark, Bromley, and Lambeth. Hospital involves itself in key operational implementations; the combination of King's Denmark Hill Campus Hospital with The Princess Royal Hospital. This integration is expected to affect the operations of King's College Hospital various ways and also address current issues such as low-quality health care and reduce the high mortality rates. (Javed 2015, pp 1-13)

The operations of this hospital always endeavor to transform it to be the leading one in the region through the provision of high-quality patient care with a high degree of efficiency (Ryan, Szmukler & Large 2016). It has put significant efforts to provide specialized healthcare support with a high degree of professionalism through the recruitment of highly qualified staff. Currently, the institution can offer various services ranging from haemato-oncology services, neurosciences, and liver and cardiac treatments among others. Besides, it has been on the frontline in the training of medical and nursing courses and establishing partnerships with renowned health institutions.

The facility was initially developed as an acute care center for liver-related health issues but later advanced to cardiac and neuro-treatments. King's College Hospital is located in Denmark serving the Borough of Lambeth region. It is situated at the junction of the Bessemer Road and Combe Road. Its NHS Foundation Trust is undertaking the management of the institution (Lavin et al. 2018). Data obtained from various studies during 2014-2016 indicates that the hospital serves a population of approximately 700,000-1,000,000. Generally, patients who seek health care services in the facility come from Boroughs, Lambeth, and Southwark regions. Besides the acute care services, the hospital is also a referral center for individuals from different areas with particular health conditions. Also, the institution is mandated with the training of medical and nursing programs for students from various regions of the UK.

The hospital offers inpatient, outpatient, and emergency services. Every year, it handles approximately 960,000 outpatient cases, 250,000 emergency cases, and 120,000 inpatient attendances. It has nearly 1300 beds that are distributed in different departments such as maternity, acute wards, and intensive care units. The specialist services are provided over the region and the entire nation.

Despite the outstanding reputation of King's Hospital in service delivery, it has experienced some problems in the past such as obscured interactions between the staff and patients. Moreover, it encountered long-lasting clinical, financial, and operational challenges over several decades. Concerns raised by hospital regulators indicate that patients are forced to wait for too long before they are attended to. Besides, routine operations are lagged and done in a non-professional manner. Lack of effective communication between the internal and external environments had significantly lowered the trust in its services (Colegate et al. 2016, pp. 326-334.)

Besides, issues such as limited concentration on patient needs and low-quality health services have been common problems encountered in the operation of the institution, which significantly affected patient satisfaction and recovery. In 2015, financial reports indicated that the hospital was running on a deficit of PS140 million, which significantly hindered its normal operations. Such problems limit the capacity of the institution to deliver quality services to patients.

Hospital regulators have been working hard to implement changes that are meant to solve the issues experienced to improve the quality of services delivered. The amendments helped to record annual profits of approximately PS80 million over 2016 and 2017. It has been achieved by reducing the expenditures on staff and hospital consultants. Whereas some of the problems such as prolonged patient waiting has been partially addressed, they are still eminent, but the management is focused on developing a sustainable solution for them.

A service review conducted by the UK government induced pressure on the hospital management to structure new strategies that would improve the quality of services offered and the level of competition from other health institutions. To achieve these goals, the hospital embarked in a transformative process that concentrated on restructuring healthcare services through a particular steering group. The institution also formed a corporate team to improve internal and external communications. The transformative journey incorporated different stakeholders such as patients and hospital staff who provided suggestions on the possible advancements for communications and quality of healthcare services - also, the re-engineering of the facilities targeted on empowering patients and employees through information access and cultivating an excellent reputation for the hospital as the leading center for innovation and quality healthcare (Harrison & Prentice 2018).

Total Quality Management (TQM) encompasses different activities and practices that focus on the provision of high-quality services thus improved the performance of the entity and also staff empowerment. Quality management ensures a healthy relationship between professional staffs and the clients thus winning their trust and also provides an advancing opportunity in its operations and also maintains the desired level of supremacy in their actions. (Tantalo & Priem 2016) King's College Hospital can employ various strategies to improve its performance and promote patient satisfaction.

The human resource department plays a crucial role in promoting the success of an organization and positions it at a point where it can fairly compete with other firms. Whereas human resource is associated with recruitment, the body also engages in various activities such as learning and development of staff members as well as their motivation through rewards and promotions (Noe et al. 2014: Merrilees, Miller & Yakimova 2017). Human resource personnel assesses the ability of an individual to be empathetic regarding the various needs of patients. The division empowers workers through the provision of learning and empowerment opportunities to promote good artistry. Kramar (2014) defines employee empowerment as a process whereby individuals are molded and granted the power to carry out various tasks and make crucial decisions independently. It enhances job satisfaction and retention and, at the same time, eliminates cases of job turnovers.

For quality patient services King's College Hospital provides necessary skills that are aligned with the patient needs to their staffs, they also assess the employee skills and train them on crucial areas to bridge the identified gaps. Besides, staff members have the power to make the necessary decisions autonomously. They are well informed about workers' job responsibilities. For example, employees are also made to encounter challenging tasks that push them to think critically and make important decisions, which gives them an opportunity to develop their careers. (Hermano & Martin-Cruz 2016, pp. 3447-3458) King's College Hospital promotes cross-learning for its staff and medical students to enhance their skills and provide them with an opportunity to develop themselves.

The institution provides high-quality services for patients and staff support, for example, through training and operating in an environment that values patient satisfaction and feedback. King's College Hospital provides services that are primarily focused on making positive developments in the neighboring communities through a corporate social responsibility (CSR). Sustainability is a crucial element of any organization, which depends on operation management. The institution's operations are aligned with its strategic goals and objectives of providing growth opportunities for the society and other firms within its environment while at the same time improving its performance and attaining sustainability (Jamali & Karam 2018).

The hospital operations are conducted; to help people, generate profits, and benefit the communities within its neighborhood. It encompasses its corporate social responsibility (CSR). (Hermano & Martin-Cruz 2016, pp. 3447-3458)Social responsibility and sustainability are defined by...