Code of Ethics for Restaurant Workers Essay Example

Introduction

Various restaurants have an undisclosed code of morals that presides over how they run their dealings. There is the existence of formal ethical codes in the business but most of these ethics are found on a commercial rank (Yagil et al, 2017 pp 276-283). These regulations are used to oversee situations for highest level executives such as when they are giving gifts, during periods when there is a conflict of attention and also insider operations. In the nonattendance of an official policy of conduct, substituents of generalized rules do survive for persons at the overhaul level. Food hygiene in restaurants is the first and most significant issues for an eatery. The restaurants are required only to serve foods that are made in kitchens adhering to high standards of sanitation. Secondly, restaurants have to observe professional integrity. This means that restaurant owners have to carry out themselves in a qualified way that shows the approach of the business that they work on. Such presentation at a personal and business level is the most important factor while presenting a professional level of service. Service improvements something also that the owners of the restaurants should seek to work on by improving the levels of service delivery (Tyler et al, 2017). Lastly, the restaurant staff should observe ethical attitudes as well as their behaviors. Restaurants being categorized as a being part of tourism and hospitality; it means that it largely relies on face-to-face contact between the providers of services and their customers. Various studies have shown that restaurants climate in the hospitality industry has various dimensions which the paper talks about a few of them like; work group cooperation, friendliness and warmth, employees behaviors and customer satisfaction. With good ethics in the restaurants include good service delivery; there will automatically be good financial performance. A good code of ethics offers significant guidelines for those offering the services as well as unending outcomes from the restaurant customers.

Is your time best spent reading someone else’s essay? Get a 100% original essay FROM A CERTIFIED WRITER!

Save 25%

The Relationship Between Ethical Behavior and Customer Satisfaction

Restaurant's service providers mostly view customer treatment in terms of priority of their personal interests over potential detriment to the other people. As suggested by a number of authors, good ethics at the restaurants is related to the best service performance and good outcomes since it impacts the good deeds in the restaurant business. These said standards are the ones associated with workers personal interests (Tyler et al, 2017). After abiding by the set rules and responsibilities of the restaurants, the outcomes in customer numbers and the finances of the business are on the rise. It is evident that ethical behavior has a number of benefits since the business with ethics have acquired higher profits than the one with no ethics. Moreover, the world of various businesses has found significance in lawful and ethical behaviors.

The paper talks of examined influences of ethical behavior result and customer satisfaction in the restaurant business. Recent studies have used models whereby the employees type of service shows the relationship between their behaviors and the results that the restaurants achieve due to customer satisfaction (Yagil et al, 2017 pp 276-283). Also, the studies have examined the perception of the employee's ways of perceiving fairness in the restaurant's decision-making process. The theory of procedural justice is used to explain the ethical code of conduct in the restaurant business.

The ethical conduct issue is relevant to the roles given to service employers who take part in the process of exchange that gives opportunities for taking an added advantage of both the co-workers and the customers. As it was suggested by Hartline (20015), customer contact type of employees may behave unethically so as to hide their wrong deeds in the workplace. They could do this by concealing errors and mistakes in the services that they are delivering or else make damages to customers' possessions. Another way that workers could be unethical is by increasing the prices of their services by overcharging the customers and performing services that are not required by the restaurants.

Walczak and his colleague Walter illustrated the significance of ethical behaviors who discussed the potentiality of the dangers that could arise as a result of impacts brought by decisions that come from the kitchen management as well as the supervisors of the kitchens. These dangers could arise as a result of food safety in the kitchen. The two authors made emphasis on how the supervisors and the kitchen managers are supposed to be aware of ways that can place their customers in the dangers of their health. These health risks could be because of decisions that are made out of negligence, need for more profits, and violations of the food safety codes and thus it is as a result of unethical motives. According to the authors, the restaurant service providers develop a feeling that the customers are responsible for the bad behaviors that they portray at the workplaces (Tyler et al, 2017). They add that the customers make demands fairly reasonably priced and already made foods. Another group of the restaurant staff has a notion that their behavior is in the best interests of the restaurants and thus believes that only a few people will be affected by their behaviors.

Conclusion

In conclusion, the ethical code of conduct in restaurants has both positive and negative influences on service performance and also customer satisfaction. In the current service industry business where the best service providers get the best profits, various studies find out that good ethics code of conduct is a priority for better services. Good ethics serve both public interests which are the customers and also bring profitability to the customers. Lastly, there is a need for evidence that comes from an ethical climate since it may require many campaigns to promote a certain concept that needs repeated reinforcement and reaction to even very small infringements.

References

Luria, Gil, and Dana Yagil. "Procedural justice, ethical climate and service outcomes in restaurants." International Journal of Hospitality Management 27.2 (2015): 276-283.

Lind, E. Allan, and Tom R. Tyler. The social psychology of procedural justice. Springer Science & Business Media, 2017.