Technology in the Delivery of Customer Service Paper Example

2# Topic: Understanding and Improving customer service delivery using big data analytics

Most companies are discovering the necessity of analytics in enhancing the quality of customer service. It is therefore essential to conduct a study to determine how big data could be applied by various companies or other business organizations to improve the quality of customer service delivery. This study needs to be studied because there is little understanding of how this happens and its impact on customer service. Most people and companies know that the quality of customer service can only be enhanced by having good employees in the customer service desk but not applying big data analytics. Therefore, the topic seeks to answer the question: does big data analytics improves customer service delivery. The solution to this question are achieved by investigating the effect of big data analytics on customer service delivery desk. The result of the investigation would be useful in decision making as to whether to employ big data analytics or other means to improve customer service quality.

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2# Topic: The Impact of Deployment of Artificial Intelligence on Customer Satisfaction

Artificial Intelligence (AoT) has shown to be a critical IT tool in many areas of business engagement. Today, sectors such as manufacturing have seen increased use of AoT in the form of robots to improve efficiency thereby reducing the cost of resources used in the production process. AoT is also taking root in customer service. This technology enables the organization to gather as much information as possible about the customer and come up with features that seek to increase their satisfaction. The significant aspect of the use of AoT in customer service is that it enables the workers of a given organization to understand the needs of the clients and, therefore, devise appropriate ways of dealing with their issues with a view of satisfying their needs and wants. Hence, the fundamental questions that this topic seeks to answer are as to whether intensive learning about the customer and their anticipating needs equip customer service representatives better in addressing customer issues and also as to whether AoT tools increase the level of satisfaction of clients through self-service platforms. As such, the topic would provide information about the potential of AoT in changing how customer service is conducted.

3# Topic: Integrating virtual reality technology in the delivery of customer service

This is a very significant topic to study because the use of virtual technology is a way of educating on the best way; they can interact with the products which they have bought before use. The study of virtual reality will, therefore, establish the importance of communicating with the products purchased before use on customer service. The same research will further explore the extent to which virtual reality technology can be used to enhance customer service delivery. This is because it is a new technology which has not been applied in different business enterprises to determine the extent to which it can enhance customer delivery. It is, therefore, necessary to know its impact on customer service delivery and its possibility of improving customer delivery of employees at the customer service delivery desk. It is, therefore, necessary to understand its impacts so that the findings would be used in selecting an appropriate course of action applicable to improving customer service delivery.