A stakeholder can be defined as anyone or any group with the ability to affect or that can be affected by the realization of organizational goals and objectives. People with the potential to influence major decisions or impact the organization in some way are also regarded as stakeholders. Another definition is the individuals or groups that are very significant in the thriving and success of the organization, without whose support the organization would collapse, (Jones et al, 2007, p324). This includes those with notable relationships with the organization and who can be within or outside the organization. Types of stakeholders in healthcare include board members, chief executive officer, chief medical information officer, quality officer, informatics leadership, pharmacy director, implementation manager, legal counsel and the director of nursing.
Roles of stakeholders
All the stakeholders have their different roles to play for this quality to be attained in seven kings healthcare. It is, however, important to note that all the stakeholders have the ability to interact or work together so as to implement some interventions. Apart from the specific roles, all stakeholders have a role of working together to drive the vision of the healthcare facility. The role of the board members in seven kings healthcare home is to provide support and guidance to the officers involved in the implementation of clinical decision support (CDS). Further, they also show support for the homes clinical decision support with the public. The chief executive officer is significant in the provision of support and vision for the healthcare which he or she achieves by connecting very well with the staff. The chief medical information officer plays the role of bridging the distance between administrative and clinical considerations of implementation, (Corney, 1983, p140). They also work to convey the vision of administration regarding CDS to the clinicians and to communicate the clinicians concerns and desires regarding CDS back to the leadership in administration.
The role of the quality officer is mainly to help in aligning clinical objectives with CDS. The informatics leader, on the other hand, understands the technical interventions of the interventions proposed and therefore plays a significant role in the actualization and running of the CDS systems. Further, he or she analyzes the impact that a new intervention may have on CDS based on their knowledge of clinical information systems, the software, and the hardware. Pharmacy director ensures that drug-drug interaction and drug-alley alerts are well calibrated for the support of physicians and pharmacists. The legal counsel takes up the liability questions general matters arising concerning CDS deployment, (Jones et al, 2007, p243). Finally, the implementation manager is responsible for giving specific tasks to particular individuals and following up to ensure that all the tasks are implemented. He or she gives a report to the entire team on the progress of each project and indicates the challenges that are present and the ones that have already been dealt with.
QUALITY IN HEALTHCARE
The quality of healthcare is defined as the level to which the services of health for populations and individuals raise the possibility of desired health results and are in line with the present professional knowledge. Quality in health care seeks to optimize the health of the people. The healthcare activities performed daily to benefit patients without causing harm to them constitutes to quality in healthcare. It focuses on the needs of clients and makes them a priority. It also makes use of methods that have been tested to be affordable, safe and one that eradicate sickness, disability and reduce death rates.
Factors that impact quality Quality as used health and social care is defined by several dimensions which include effectiveness, efficiency, accessibility, equitability, safety, patient-centeredness, technical competence, among others. Quality is only realized when all these elements are upheld. Some of these dimensions are discussed in this paper since they impact quality. The manager of the health care home is responsible for ensuring that all these dimensions are upheld so that quality can be realized in the home.
Effectiveness in healthcare means the provision of services that adhere to evidence provided and that lead to improvements in the health of individual and the communities based on their needs. It involves the type of care that produces a positive change in the health and life of the people. Individuals should get services that are relevant to the evidence they provide and not any other kind of service. Efficiency is the delivery of high-quality care at the lowest possible expenditure. It makes the best use of resources and does not waste the scarce resources already available, (Mulley et al, 2014, p42). Managers have the duty of devising mechanisms of use that are least expensive without compromising quality. Accessibility entails delivery of services in time, in a location that is geographically reasonable for all the individuals and in a setting where the available skills and resources are appropriate to the needs of the people. Patients need to be able to access services easily and be attended in time by people with the relevant skills.
Equitability is the provision of services that does not vary from one patient or individual to another based on differences in culture, race, personal; characteristics, ethnicity or even socioeconomic status. All people should be subjected to the same treatment and services without considering their backgrounds. Variance in the delivery of services means compromise of quality and should not be tolerated. Safety as a key dimension of quality means that the healthcare services provided should not be harmful to the users and should minimize risks. Cases of individuals dying or having negative health related complications as a result of wrong or substandard services compromise quality in a health care facility. Care homes th...
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