Evaluation Essay on Medanta Hospital

Introduction

Medanta Hospital is one of the largest in a healthcare facility in India offering multiple medical services. As well, they have opened branches in many nations including Africa. It is located in the Gurgaon NCR and accommodates about normal beds and about 350 critical care beds. Most noteworthy, they equipped with more than 45 operation theatres (Patwardhan, 2016, p 73). Furthermore, the hospital was started in the year 2009. Since its foundation, the hospital is a popular institute that specializes on in cardiology.

Is your time best spent reading someone else’s essay? Get a 100% original essay FROM A CERTIFIED WRITER!

Save 25%

Nevertheless, currently, the organization has expanded such that they are operating various departments specializing in more than 20 areas in the medical field. On the same note, they have an extensive library that allows the medical doctors, nurses, hospital engineers, pharmacists and much more undertake comprehensive research. This fact is according to the NABH as well as JCI standards. Well, the library has approximately 2500 books, varying thesis, more than 650 online journals and other relevant documentation for research (Patwardhan, 2016, p. 73).

Process Flow the Key Performance Objectives

Processes flow is the primary building blocks of the organization. To improve transparency and maximally reduce the hospital costs, Medanta Hospital utilizes a health care system based on diagnosis-related groups (Wickramasinghe, 2018, pp. 3725-3732). As well, the hospital is divided into various departments. Most of these departments are classified by particular medical treatments. Besides, such a system significantly increases the overall performance of the hospital. Beside medical departments, there are other departments such as financing, procurement and more. Likewise, the patients are served on first come first out technique (Wickramasinghe, 2018, pp. 3725-3732). Once the patients arrive at the hospital, their data is taken and filed. From there, they are directed to the respective department based on their medical condition. However, for those who come to the hospital for the first time, they are expected to register their means of payment as it may be needed.

After payment, comes consultation. The vital signs such as body temperature, pressure, and weight are taken and recorded. After a thorough and comprehensive diagnosis, the doctor will determine if the patient will be admitted or not to ensure better and improved medical services are provided to all patients effectively and efficiently. Likewise, the organization aims to ensure equitable monitoring as well as performance analysis through its institution especially those branches outside India (Wickramasinghe, 2018, pp. 3725-3732). Most noteworthy, the Medanta hospital always aims to become a world-class healthcare institution. Remarkable, the hospital seeks to provide the best quality service at an affordable cost to billions of people all over the globe. The principal objectives act a guideline for everyone who works with the business. As a result, they will be in place to provide better services than its competing hospitals. Also, this allows them to achieve desirable performance within the set duration (Langabeer II & Helton, 2015).

Current Operations Design and Propose Recommendations

Process design plays a critical role in every organization. Most noteworthy, it not only determines the way in which services are offered but also how patients relate with doctors, compared with each other as well as how doctors relate to each other. The process design includes cooperation between patients and physicians. The operation manager in the organization ensures that the proposed network serves its desirable needs as desired by the patients (Mustafa, 2015). Different systems can be linked together to provide the best possible outputs for the hospital. However, every manager has to vividly understand the working of the network and its features. Not all networks within the hospital will serve the whole process effectively within the hospital. For this reason, it is upon the operational managers to decide on the most appropriate network for particular tasks (Mustafa, 2015).

Most noteworthy, the Medanta hospital uses the volume variety principles. That is to say; they usually provide improved services depending on the needs of the society at that particular time (Jaworzynska, 2017, pp. 82-89). For instance, before installing radiology equipment, they ought to have done a thorough investigation of the cost and benefits of the machine. If it happens that more than 96 percent of the population does need that machine, then it is of no importance for the organization to install one. The money budgeted for buying the equipment can be directed to other activities that are more resourceful to the society. The marketplace usually dictates the volume-variety variables.

The hospital emphasizes job design and specialization. All working personnel within are ensured that they have specialized skills in the respective field. The management ought to outline the hospital tasks clearly while defining who is responsible and accountable for given functions over the specified period (Jaworzynska, 2017, pp. 82-89). For instance, it is impossible to find a nurse who takes the position of pharmacists. Subsequently, in case of any problem, it is simple for the operation managers to account for whoever who is answerable for such mistakes. Job design and specialization also ensures that the appropriate personnel skills are effectively used to provide sophisticated medical services.

Comparatively, the organization adapts diverse aspects of business process engineering. A blend of ideas from different people helps the ineffective use of resources to meet the needs of many people. Similarly, they regularly and occasionally review the existing process to ensure that they are running effectively as expected (Jaworzynska, 2017, pp. 82-89). In the case of management, the hospital distributes its management positions using hierarchy positions. There exists the director of the hospital, managers, Medical Superintendents of hospitals assistant managers, group team leaders and members themselves. With such a division, it is easy to manage and monitor performance easily. This reason allows the company to yield more and better performance output. The Medanta hospital is also using useful software to deliver services to the patients. For this reason, it is much easy for the clients to access as well as utilize medical, paramedical staff and another important person within the facility (Langabeer II & Helton, 2015).

One of the recommendations is that the hospital should embrace the e-HIS system. More often, many hospitals are challenged especially when it comes to appropriate patient admission, billing processes, medicine prescription, updating of lab reports, record keeping and many more. To some extent, Medanta hospital is facing some of these challenges. The e-HIS system is the most effective and prevailing technological tool to curb against the obstacles mentioned above. With this system, it is much easy for the hospital to manage the records, therefore, making the information system more effective, flexible, powerful and most importantly, easy to coordinate (Mustafa, 2015). Consequently, the hospital will be in place to deliver quality services at reasonable prices in real time.

In the second place, it is essential for medical healthcare facilities to embrace the new technology on the medical internet of things. This technology is a tremendous digital transformation of healthcare facilities into the modernized and highly effective sector. It significantly improves the work processes, productivity, and reduction in cost and increased benefits and enhances excellent customer experience within the hospital (Wickramasinghe, 2018, pp. 3725-3732). Data gained from the internet of things open new ways to the healthcare practitioners to enhance means of delivering better services to all.

Emerging Digital Technologies

In cost-benefit technology, the managers analyze the total input cost and compare with the expected total output benefit of the healthcare project. Since most of the projects involve the use of limited resources, it is of great significance to check if the overall interest is higher than the total cost. If it is so, then the project is termed acceptable, and it can proceed (Wickramasinghe, 2018, pp. 3725-3732). This aspect helps most of the healthcare managers to determine if to invest in a particular medical project or reject it. Sometimes, cost-benefit technologies sustain some projects, but there exist other projects with better net present value.

Trade-off exercises not apply to healthcare facilities but cut across all sectors of the economy. For instance, before increasing the number of lifts in the hospital to accommodate more population, it is essential to measure its effectiveness to the services provided (Mustafa, 2015). The escalator is fast and helps more people within the short span of time than elevators. At that point, the hospital; might consider going for elevators more than lifts. Trade-offs is mostly associated with the degree of automation together with the flexibility of the mechanisms (Mustafa, 2015). Besides, hospitals should adopt the uses of upcoming customer Internet technologies such as conversational web including Chatbots, Rise of the Botnik and visual assistants. This action will improve the overall customer experience.

Conclusion

In conclusion, there is a need for a healthcare organization to adopt the new upcoming technologies. Technologies such as the medical Internet of Things, e-HIS system, customer Internet technologies and beyond plays a significant role when it concerns medical services. They not only improve the overall performance and service delivery but also enhance customer experience within the healthcare facilities. With the technologies mentioned above, the healthcare organization will be in place to meet the set performance objectives in good time.

On the same note, the internet of things gives the healthcare practitioners insights into what is happening all over the world. This fact acts as a benchmark for all hospital running all over the world as they will learn new technologies and their significant impacts on healthcare facilities (Wickramasinghe, 2018, pp. 3725-3732). As well before making final decisions regarding the hospital projects, it is important to evaluate its cost-benefit analysis. Use of trade-off techniques allows the organization to make the informed decisions particularly regarding quality and improved patient services.

Reference Lists

Dar, S.A., Deka, S., Das and, N., Mir, M.A. and Mir, A.A., 2016. Proseal LMA Versus Endotracheal Tube A Clinical Comparative Study of its Different Effects in Paediatric Patients Undergoing Lower Abdominal Surgeries. Age (Mean Age), 5, pp.4-5.

Jaworzynska, M., 2017. Using tools of strategic management in medical facilities of Lublin region. Ekonomia i Zarzadzanie, 9(2), pp.82-89.

Langabeer II, J.R. and Helton, J., 2015. Health care operations management. Jones & Bartlett Publishers.

Mustafa, I.M., 2015. Value chain management for patient-centric services in hospitals-A literature review. The Journal of Global Health Care System, 1(1).

Patwardhan, B., 2016. Strengthening the Ayurveda ecosystem. Journal of Ayurveda and integrative medicine, 7(2), p.73.

Singh, G.P., Dube, S.K. and Chaturvedi, A., 2017. Report of AIIMS Neuroanaesthesia Update 2016. Journal of Neuroanaesthesiology and Critical Care, 4(01), pp.061-063.

Wickramasinghe, N., 2018. Using Technology to Reduce a Healthcare Disparity. In Encyclopedia of Information Science and Technology, Fourth Edition (pp. 3725-3732). IGI Global.