Job Analysis: Movie Theater Assistant Manager

Introduction

Job analysis is a significant function of human resource management. In essence, job analysis needs to be conducted so as to identify the skills and expertise needed for the search for appropriate candidates (Society for Human Resource Management, 2017).The following is required to provide the most significant analysis of a theater assistant manager:

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Job Title: Movie Theater Assistant Manager

Job Description and Specification

Theater assistant manager's job entails overseeing the organizational structure of the theater, marketing, accounting, and overall day-to-day operations (Holden, 2017). As part of their job, they meet actors, production personnel, and customers' demands. Many theater assistant managers qualify for this position by gaining product-related experience for many years. However, higher diplomas or degrees in theater management from well-recognized institutions can boost career growth for certain professionals.

Duties

Movie production firms are dependent on theaters to offer clean and comfortable environments for movie fans, thus adding to the movie experience (Suttle, 2017.In that regard, theater assistant managers are responsible for the following duties:

Recruiting and Training-Theater assistant managers are responsible for training cashiers and shift supervisors and stand attendants. It is beneficial to hire a kind and friendly person who interacts freely with clients and attend to their needs. Also, the cashiers are taught how to run registers and process cash transactions. The stand attendants, on the other hand, are taught how to upsell clients-offering drinks to accompany their snacks.

Customer Service-Assistant theater managers must ensure they answer questions and resolve any problems arising. This includes answering questions or issuing refunds in case of power outages. Movie theater experiences should surpass what customers experience in their homes.

Marketing-When promoting loyalty programs, the assistant manager needs to program the cash registers to register the promotions. Other responsibilities include advertising local newspapers or handing out leaflets to neighbouring residents in a bid to promote the movie theater.

Operations-Many theaters operate until late night and numerous activities take place during this time. The manager is tasked with opening and closing cash registers at the start and finish of every shift. He or she should ensure that all machines function properly and in case of any malfunction, the repairman should be contacted.

Education/Entry Requirements

Many movie theater managers climb their career ladder after a number of years. They start off with lower roles as they progress. Therefore, a degree is by no means crucial for entry into this field. However, an undergraduate degree may give you an upper hand. This line of work is open to all graduates, nonetheless, an advanced degree in business, hospitality and or film studies may give you an edge over other applicants. Most significantly, it is vital that you gain relevant work experience, specifically as a manager or a team leader. Most movie theaters will not accept submissions from candidates under eighteen years.

KSAOs

Computer literate- Familiarity with Ms. Excel, Google Drive, Databases, and point of sale systems. Experience in data entry is an added advantage.

Excellent mathematical skills, particularly when dealing with cash and spreadsheets

Knowledge of theater functions, that is, food and beverage operations and projection equipment

Outgoing and enthusiastic about working with the public

Excellent leadership and training skills

Outstanding listening ability and work effectively in a high-stress environment

Effective communication skills (both written and oral)

Ability to solve problems amicably

Ability to work with little or no supervision

Exceptional cash handling skills and the knowledge to interpret charts and graphs

Ability to respond to emergency situations particularly on weekends and night shifts

Training and Progression

If you work in the massive chain of theaters, you may be required to undergo a structured training program to learn the entire aspects of the business, from safety to human resource and marketing. On the other hand, if you are working for an independent movie theater, much of your training will be done on the job.

Once you advance from a trainee to an assistant manager, the next position will be that of a senior manager. The next phase may even be that of a regional manager. In the long run, you may decide to establish your own theater. On the other hand, you may choose to explore other managerial opportunities in other fields that are in line with the leisure and hospitality industry.

Working Environment

Ability to work odd hours-night shifts and weekends. Reasonably, working during the holidays, evening hours and weekends is a must as most movie enthusiasts go to the theater outside usual working hours.

Ability to work at least twenty-five to thirty hours every week

Frequent exposure to moving mechanical parts

Exposure to humid conditions, chemicals, and fumes. The level of noise in movie theaters is usually moderate.

Physical Requirements

This position requires the member of staff to occasionally kneel, bend or lift while reaching for equipment

Frequent lifting and carrying of theater equipment

Ability to sit or stand for long hours

Good vision of distance, colour vision and ability to adjust focus

Ability to operate indoors or outdoors as required

References

Holden, A. (2017, September 15). Job Description for Theater Assistant Managers. Retrieved from https://ourpastimes.com/job-description-for-theater-assistant-managers-12327388.html

Society for Human Resource Management. (2017, February 8). Performing Job Analysis. Retrieved from https://www.shrm.org/resourcesandtools/tools-and-samples/toolkits/pages/performingjobanalysis.aspx

Suttle, R. (2017, July 5). Primary Duties of a Movie Theater Manager. Retrieved from https://careertrend.com/primary-duties-movie-theatre-manager-11579.html