Essential Skills for Canadian Employees: Communication, Info Mgmt, Problem-Solving & More - Essay Sample

Introduction

The Fundamental skills that Canadian employers look for in an employee are great communication skills, ability to manage information, and the capability to use numbers, think and solve problems effectively (Coetzee et al., 2014). Canadian employers also assess the employee's personal management skills, such as the ability to demonstrate positive attitudes and behaviors, responsibility, adaptability, learning continuously, and work safely (Stephenson, 2014). Teamwork skills such as working with other colleagues and participating in projects and tasks are perceived to be an added advantage to the employee's resume (Stephenson, 2014). The employees also consider Employability skills important during the hiring process. Technical skills alone no longer suffice for people entering and advancing in the workplace; therefore, every employee is required to have a good educational background.

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In every Funeral profession, it is highly recommended that every individual should be prepared before planning with his or her family. In most cases, being able to work as a team and with delegates usually demonstrates the employee’s professionalism. It is also essential to adapt to various situations and family dynamics since one may never know who is going to walk through your door. One may also have to become a mediator at some point in order to solve problems coming along the way. Based on my assessment, people of the same family will never work together; therefore, everyone should always have an open mind and a positive attitude.

Part 1: Chapter 2

Question #2: The Questions to Ask Yourself When Faced With a Difficult Ethical Decision.

Ethics is considered to be a conventional standard of right and wrong that usually prescribe what people should do. These standards also usually consist of rights, obligations, and benefits to society (Coetzee et al., 2014). In order to make an ethical decision regarding a certain dilemma, you should always base yourself on the facts, for instance, by determining whether the situation involves legal or ethical issues and also recognizing, selecting, and evaluating the existing situation. You also remain honest and always give a positive feedback to the other parties involved in implementing your decisions.

To succeed in a Funeral profession, it is vital to understand and have a good sense of values, morals, and ethics. To become a great Funeral Director, one must also possess several qualities such as Integrity, fidelity, and self-respect. We should always follow the set standard of conduct that we believe in since it will define how you will react in a difficult decision-making situation. You should also do the right thing because you would want someone to do that to you if the situation was reversed. In most cases, we usually do those things because we are instructed to do them, however, if we are committed to following the strong ethics and values, we are going to do the right thing despite being required to comply with some other rules. Commitment usually comes from within, thus making it easy to determine the kind of person you are.

Part 2: Chapter 2

Question #1: The Three Ground Rules to Meet as Part of Your Answer, and the reason why it is Important to Establish These Ground Rules before the meeting

The three typical ground rules are communicating include, including being open, supportive, and listening carefully (Han et al., 2018). Communicating openly helps to establish an environment of trust from the start of the conversation, thus enabling the individuals in the meeting to be more engaged. Great communication starts with great listening; therefore, you need to ask questions in order to acknowledge and support the other teams’ mates. These rules of arriving early, being prepared, and having a positive attitude should, therefore, apply to our day to day life. (Han et al., 2018).In the Funeral Profession, it is vital to communicate openly, listen, and be supportive. When meeting with a family, you must always be prepared since clients will probably be in a vulnerable state of mind. Such clients will need to be reassured in order to ensure that they are confident with the Funeral home of choice. When meeting one on one with the clients, you always represent the whole company; therefore, you need to ensure that they have your full attention. As a Funeral Director, one usually deals with the daily funeral arrangements, which means that it can become repetitive at times. Therefore we need to remember that when we are in a meeting with the clients it is probably their first time and everything can sound foreign to them. We can, however, improve this by showing support in order to create an environment of trust.

Part 2: Chapter 2

Question #2:. The Reason Why We are Such Poor Listeners Based on the Experts Concern That We Ignore, Forget, Distort, or Misunderstand almost Everything We Hear

Lack of proper training is one significant factor that triggers the increased number of competing stimuli and sounds in our lives that interfere with our concentration. This makes us inefficient listeners because we are unable to process speech much faster compared to how other people speak. Although most speakers talk about 125 to 175 words per minute, listeners can listen to 450 words per minute. The resulting lag time fosters daydreaming, which clearly reduces listening efficiency (Coetzee et al., 2014). To be a well-rounded employee, supervisor, or manager, you must learn to listen. One can become a skilled listener by taking courses offered online or through your employer.

In the Funeral Profession, some family members may simply want you to be a good listener. Also, to plan and personalize a meaningful ceremony, it is crucial to be a trained listener. As Funeral Director, always be prepared to make decisions and organize details in advance in order to help the bereaved understand death is final and part of life. We, therefore, need to give full attention and not multitask while meeting with them. A Funeral Director should be able to listen to themselves as well and practice self-care. Not being able to listen and practice self-care can be mentally dangerous in our profession.

Part 3: Chapter 3

Question #1: The Five Major Characteristics of Culture.

Culture is usually learned, inherently logical, and based on self-identity and community. In most cases, culture helps to define who you are, your beliefs, behavior, and your language. Culture is an important part of your personality. Taking time to learn about someone or a certain group’s culture can be beneficial in learning how to communication amount each other.

Culture introduced me to the Funeral Profession. When I was working in a Health Centre as a French Translator in a Small community in the Northwest Territories, I had a French client who needed guidance on how to make funeral arrangements for his mother in Palliative care. Since French is my native language, I guided the family on how to prepare her final stage of life and helped them with washing and dressing her in order to prepare for burial. After receiving the care they needed in their language, they were able to bury their mother with a limited amount of stress. Shortly after this event, I enrolled as a Funeral director in the North, where we have 11 official languages and many different cultures that Funerals very interesting.

Part 3: Chapter 3

Question #2: Five Specific Ways in Which You Can Improve Oral Communication with Someone Who Speaks Another Language.

Communication is considered to be an essential skill; however, one must attend an oral communication training and accept criticism in order to improve his or her communication abilities. One can improve his or her oral communication skills through various ways that include; Observing eye messages, encouraging accurate feedback, accepting blames, listening without interrupting, smiling when appropriate, following up in writing, and thinking before you speak.

In the Funeral profession, being able to use the open-ended questions effectively enhances communication, demonstrates that you care, and the bereaved find it easy to open up to you. This is considered to be an essential way of assisting the bereaved while conveying respect and understanding. Before meeting the family, you should ensure that you are aware of their culture, their language, and the greetings that usually show respect to them.

References

Coetzee, C. A., Maree, T., & Van Heerden, C. H. (2014). The marketing of an unsought service through an unobtrusive medium: a content analysis of the websites of members of the National Funeral Directors Association of South Africa. Communicare: Journal for Communication Sciences in Southern Africa, 33(1), 35-56. https://repository.up.ac.za/bitstream/handle/2263/43496/Coetzee_Marketing_2014.pdf

Han, G. S., Forbes-Mewett, H., & Yang, Wang, W. (2018). My own business, not my children’s: negotiating funeral rites and the mobility and communication juncture among Chinese migrants in Melbourne. Mobilities, 13(5), 761-775. https://rsa.tandfonline.com/doi/abs/10.1080/17450101.2018.1471847

Stephenson, J. W. (2014). Perceptions of California funeral directors on educational attainment level of the profession (Doctoral dissertation, Capella University). https://search.proquest.com/openview/c6d7b16d3c6c4696a1656c1e9a39c8fc/1?pq-origsite=gscholar&cbl=18750&diss=y