Essay Sample on The Venetian Hotel: A Luxury Resort & Casino in Paradise, Nevada

Introduction

The Venetian Hotel is a luxury resort and casino located on the Las Vegas Strip in Paradise, Nevada, United States. Groundbreaking began on 14th April, 1997 and opened on 3rd May 1999. KlingStubbins designed the hotel and resort towers containing 36 stories and rises 475 feet with 4,049 rooms, 3,068 suites, and a 120,000-square-foot casino (Venetian, n.d). The hotel uses Venice, Italy, as its design inspiration and features architectural models of various Venetian landmarks. The building cost $1.5 billion. Las Vegas Sands own and operate the Venetian Hotel.

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The resort's price range starts from $169 to $10,000 per night. In October 2011, the Venetian opened the Cantor Race & Sportsbook that operates 24 hours a day (Venetian, n.d). On 11th June 2012, the Venetian opened a summer-long festival known as the Carnevale, a nightly 3-D projection show anchored on the clock tower. After six years, the Venetian closed and relocated The Blue Man Group show to the Monte Carlo in September 2012.

Property Management System

The Venetian Hotel utilizes MICROS 9700 Property Management System (PMS) to deliver seamless customer experience to its clients (Hospitalitynet, 2003). It is a cost-effective and highly-usable point-of-sale scheme constructed on an open systems architectural platform. The PMS employs the 9700 NetVuPoint radical web reporting set, a proficient MS-SQL browser-based reporting interface, to produce user entries and user transaction details. MICROS 9700 provides up-to-the time customized reports in real-time and allows exporting of data to PDFs, HTML, and texts for ease in sharing. The PMS also allows multiple users to operate other software programs even when the system is in use. MICROS 9700 can also automate specific utilities, allowing hotel functions to run at the same time each day, unattended.

Cloud Computing

The Venetian Resort-Hotel-Casino can use cloud computing for online distribution purposes. The hotel can also use cloud technology to generate more bookings while incurring little expenses since cloud computing is cost-effective. The hotel can use cloud computing to automate reservations, emails, inventory updates, payments, and even housekeeping. The hotel can also use cloud technology to track, collect, and analyze metrics such as booking data.

Apps

The Venetian Hotel has a mobile app known as The VP Las Vegas Pocket Concierge app that assists guests in the directions in the hotel's multi-level complex with turn-by-turn directions. The Venetian launched an on-site directions app to improve visitor experience (Tode, 2017). The app helps visitors find their way around as they explore the many available special offers at the hotel.

Check-In and Check-Out Process

Check-in time in the Venetian Hotel is 3:00 p.m., and the check-out time is 11:00 a.m. In case a client departs after 11:00 a.m., he or she will incur a late check-out fee (Venetian, n.d). The Venetian has a website (venetian.com) that clients click on "resort "and then "upgrade" when booking rooms. The customers also check their bills before checking out through the website. The resort has a pilot program that aims at using wireless devices, and guests are required to show credit card to check reservation via a wireless Local Area Network (LAN) connection to eliminate the check-in lines (Lee, Barker & Kandampully, 2003).

Room Entry

The Venetian Resort-Hotel-Casino utilizes room key cards and Bluetooth wireless technology equipped with Handspring Visor Deluxe, Personal Digital Assistant with a BlueConnect (TM) for room entry.

The Guest Room

The Venetian hotel uses GuestDirect private communication network as a means for in a hotel- communication system (Hospitalitynet, 2003). With the use of the resort's existing high-speed Internet access (HSIA) system, the hotel is in a position to route messages to each guestroom's networked multi-function machine (fax). GuestDirect has a management system that allows the hotel to track guests. The guests can make their final folio on their television screens before printing. This network allows guests to continue communicating with staff from the room and look at the remaining charges and account for them up to the minute they leave.

Meeting Space

The hotel meeting space has a Wi-Fi hockey stick in the meeting space for unlimited Wi-Fi and data connectivity. It has optical cameras and acoustic microphones for capturing events and the immediate environment. It also has a Local Area Network (LAN) allowing transmission of videos and audio from one device to another during events. The cloud-based screen sharing in the meeting space allows clients to share presentations and reports on their devices.

Payment

With the advancement of technology, clients can now use mobile payments, visa, MasterCard, and Discover cards for online transactions in the resort. Internet payments through companies such as PayPal are useful in the hotel. The hotel can also accept digital currencies such as Bitcoin and Ethereum.

Guest Comments and Feedback

The Venetian utilizes the 9700 NetVuPoint underlying web reporting technology and social media platforms for guest communication post check out. It allows guests to offer every detail about their stay in the resort to hotel management before signing out. Clients also drop their comments through feedback boxes on the resort premises. Through the hotel's Facebook page, customers can give comments about the hotel services to the hotel management.

Social Media

Social media has a significant effect on Venetian Resort-Hotel-Casino. Social media platforms are vital marketing and advertising tools providing the resort with an avenue to build upon its guest relationships, strengthen its online reputation, and create SEO content. The Venetian Resort-Hotel-Casino has a Facebook page with 611,421 followers and 619,911 user likes. The hotel's social media manager monitors the page.

Conclusion

In conclusion, the Venetian Resort-Hotel-Casino is considered the best hotel by its customers because the services offered by the hotel staff are recommendable, making them rate the hotel with five stars. The achievement gained through the use of technology in various sectors within the hotel. With the use of technology, the hotel will be in a competitive edge compared to its competitors in the future.

References

Hospitalitynet (2003). Venetian Resort Hotel Casino Chooses MICROS 9700 Hospitality Management Solution with NetVuPoint. Retrieved from https://www.hospitalitynet.org/news/4016710.html

Lee, S. C., Barker, S., & Kandampully, J. (2003). Technology, service quality, and customer loyalty in hotels: Australian managerial perspectives. Managing Service Quality: An International Journal. https://doi.org/10.1108/09604520310495886

Tode, C. (2017). The Venetian, Palazzo launch on-site directions app to enhance visitor experience; Retail dive. Retrieved from https://www.retaildive.com/ex/mobilecommercedaily/the-venetian-palazzo-launch-on-site-directions-app-to-enhance-visitor-experience

Venetian. The Venetian Resort. Retrieved from https://www.venetian.com/