Article Summary and Search Process: Workplace Incivility and Productivity Losses

The article selected is "Workplace Incivility and Productivity Losses Among Direct Care staff." The paper covers systematic research that is determined to examine incivility of healthcare staff in their workplaces. It has a precise methodology, data analysis, and result presentation. The article meets the standards of a research paper, and it is unbiased since it uses objective data in its study. The evidence presented in the article captures the reality of what is currently happening in most hospitals. The paper can be used by research students or nurses since it covers a systematic research method, and it meets the basic tenets of a quality research paper (it is rigorous, controlled, accurate, precise, sequential, concise and coherent). However, the research had a low response rate (22%), raising concerns over the difference in samples used by the employees who did not complete the survey and the authors' (Strasser, Hutton, & Gates, 2008).

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The primary objective of the article is to examine incivility among healthcare staff in their workplaces. The research is carried out by administering questionnaires to a sample of 184 nurses, 91% of them being female and 77% white (Jex, Adams, Bachrach, & Sorenson, 2003). According to the results of the data analysis, correlations were found between workplace incivility among direct supervisors and productivity and workplace incivility from patients and productivity (Gates, Ross, & McQueen, 2006). The article concludes that workplace incivility among patients and management profoundly affected the productivity of employees as compared to workplace incivility from other sources. The research paper was retrieved from ProQuest by using 'incivility in nursing' as the keywords and clicking peer-reviewed sources. ProQuest is easy to use since it offers one chance of selecting the exact research article that one is interested in, be it peer-reviewed source or full text. Due to low responses received (22%) during data collection, the results might not reflect the reality of health institutions in connection with incivility. However, the paper is coherent, sequential and clear.

I could easily find the article on ProQuest after setting the button of peer-reviewed sources and inserting the keywords "incivility in nursing." There were no difficulties when searching for the articles. The database would be handy to my colleagues, and I would urge them to use it since it contains all downloadable research articles.

References

Gates, D. M., Ross, C. S., & McQueen, L. (2006). Violence against emergency department workers. The Journal of Emergency Medicine, 31(3), 331-337. doi: 10.1016/j.jemermed.2005.12.028

Jex, S. M., Adams, G. A., Bachrach, D. G., & Sorenson, S. (2003). The impact of situational constraints, role stressors, and commitment to employee altruism. Journal of Occupational Health Psychology, 8(3), 171-180. doi:10.1037/1076-8998.8.3.171

Strasser, P. B., Hutton, S., & Gates, D. (2008). Workplace Incivility and Productivity Losses Among Direct Care Staff. AAOHN Journal, 56(4), 168-175. doi:10.3928/08910162-20080401-01