The Use of Information System to Improve Collaboration - Essay Sample

Introduction

Organizations across the globe require their workforce to perform faster, smarter and more productively. To achieve this goal, companies require the integration of collaborative technologies firmly into the processes while implementing and creating awareness about collaborative behaviors (Wallace, 2013). The collaborative technologies used in a company's information system aim at transforming the nature in which knowledge is turned into actions. Therefore, collaboration platforms implemented in an organization should create new ways of completing tasks and objectives as well as help employees to open up about their work. Similarly, organizations embed the collaboration technologies in the business processes to digitize traditional practices and make new ways possible.

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For instance, the goal of collaborative technologies in the insurance industry should be to improve the speed and effectiveness of underwriters in pricing insurance policies (Wallace, 2013). Moreover, companies are using Facebook-driven social platforms such as Jive, Chatter, Yammer and crowdsourcing tools like AnswerHub to interact with clients and the entire supply chain to boost the business outcomes (Rho & Vasilakos, 2017). The collaboration information system technologies provide guidance on how to optimize specific processes within a company to increase productivity and quality. The use of social workflow systems builds a foundation for a collaborative environment that guides employees via optimized work plan standards, templates, and tasks. In this case, tasks are laid out in advance and teams can share updates, conduct discussions, review checklists and retrieve approvals from the management (Hamilton, Kass & Alter, 2018).

Most importantly, companies use collaborative technologies to unleash the potential of the organizational talent and shape a collaborative culture that is result-oriented. Information system specialists argue that the best collaborative technologies support and guide how people work today and into the future. Similarly, the technologies should encourage, shape, and incentivize the desired collaboration culture in an organization.

Conclusion

In summation, the integration of crowdsourcing and social networking tools provides an opportunity to nurture the organization agility, performance, productivity and efficient decision-making (Hamilton, Kass & Alter, 2018).

References

Hamilton, M., Kass, A., & Alter, A. E. (2018). How collaboration technologies are improving process, workforce and business performance | Accenture Outlook. Retrieved from https://www.accenture.com/us-en/insight-outlook-how-collaboration-technologies-are-improving-process-workforce-business

Rho, S., & Vasilakos, A. V. (2017). Intelligent collaborative system and service in value network for enterprise computing. Enterprise Information Systems, 12(1), 1-3. doi:10.1080/17517575.2016.1238962

Wallace, P. (2013). Information Systems in Organizations: People, Technology, and Processes. Upper Saddle River, NJ: Pearson.