Q.1 Fostering good communication in the organization
Communication is very critical in many organizations, whether business or nonprofit organizations. Excellent communication in an organization is essential in the customer services resolution, in market campaigns, and it as well helps in developing a good relationship between the workers and thus achieving efficiency. To foster excellent communication, it's vital to ensure that all the workers or team members have a good understanding of what is expected of them as well as what is happening in the organization. Through this, an organization will win. On the other side, if the members don't know what is happening, fear will soon kick in, and it will always be followed by gossiping and rumors. In fostering the communication, the organization has ensured that the members have a meeting weekly with already set agendas. Also, failures are not punished for keeping away the fear for their seniors. Thus, if any member by mistake happens to make a mistake, they will be open and let it out to rectify other than keeping it for themselves from the fear of punishment (Austin & Pinkleton, 2015).
Other ways used to foster an excellent communication include: keeping the door open for the employees so that they can be in a position to approach the management. Handling of conflicts appropriately is the other key factor. It is very unrealistic to expect every worker in the team will move all along without conflicting with another or the set standards, thus when conflicts arise, they have solved amicably, and the organization moves forward. Open communication has helped the organizations to succeed as it enables the members to work efficiently, with a lot of creativity, and also with effectiveness (Katzenbach & Smith, 2015).
Q.2 Handling the upward, downward, and lateral communicationIn the handling, the upward, lateral and downward communication, the company has ensured that the kind of conversation is always, educative, used to develop, motivate, to direct, control, or even to caution the members of the organization. Personal letters are mostly used for communication at all levels. They indicate names and thus maintain the confidentiality and privacy of the matters. These letters are meant as private or even confidential on the envelope to convey the secrecy of the communication. In the upward contact; from bottom to the top levels in the tiers, the most common connection are the market researches, the market reports, feedback about the new products, and any requests about facilities and other requirements. In the downward communication, the top levels in the hierarchy communicate with the bottom ones, for instance, from the CEO to the employees. In this communication, the most common forms are the memo, work-related instructions, the newsletters, and motivational letters as well. Lateral discussion, which involves people in the same level of the hierarchy is the most common type of communication in any organization as they are believed to be very close and passing through the same experiences. In this organization, the lateral communication is done orally or in writing. It is mostly meant to sort for clarification or assistance in the line of duty (Verma, 2013).
Q.3 Positive and negative feedback to employees
In giving feedback to the employees, the organization has always ensured that the delivery is much efficient so as not to cause any harm to the employees especially in negative feedback. In delivering the negative feedback, the organization has always ensured that it has built a positive relationship with the employees. It is usually straightforward to accept and believe lousy news from a person that one trusts, for instance, in case of death of an employee. The other important aspect is making the negative matter non-personal. For example, in case a member has been making grammatical and other errors in the reports, the manager or supervisor makes it general and calls upon everyone to be careful in their work and be diligent. By this, the employee will as well rectify the problem and give the best.
The organization, however, has as well been right in the delivery of the positive feedbacks. It has always been peculiar in the outlining how the positive behaviors have been linked to the success of the organization. The positive feedback, unlike the negative feedback, is also at times delivered in public to help in creating an excellent image to the society about the organization (Hon, Chan, & Lu, 2013).
Q.4 Barriers to good communication in the organization
In the organization, there have been several barriers that have led to reduced communication. Language barriers are one of the significant hindrances especially in the field research for the organization. Physical barriers are also widespread, and they result in poor communication and thus fails the organization. For instance, in the higher offices, there are closed doors and cabins, and this gives a barrier for the interaction between the employees and the management in the higher ranks (Johns, 2013).
Q.5 Counseling and coaching of employees
The organization, however, is outstanding when it comes to the coaching of the employees. They use several strategies in this such as showing confidence in the employee's ability to solve the problem at hand. They also explain the issue to the employees thus giving a better understanding. The organization then discusses the possible solutions and assesses the employee's ability and potential to handle the tasks and accomplish the set objectives. The employee and the organization then agree on the course of action and each member is given his/her responsibility and what they are expected to do in the problem solution. These tasks are then written down to help in the follow-up once the project begins (Qureshi, & Hassan, 2013).
Q.6 Planning and making formal presentations
In making the formal presentation, the organization starts by analyzing the targeted audience. They select a topic of presentation, for instance, if the audience is parents, they may decide on talking about responsible parenthood. The objective of the presentation is then defined, and they research for the content of the presentation. After the presentation is prepared, the one to present starts practicing to be competent and identify any errors. The exhibition is finally made. From the above discussion, it's very evident that effective communication leads to the success of an organization and thus success of the entire society or state (Coghlan & Brannick, 2014).
Austin, E. W., & Pinkleton, B. E. (2015). Strategic public relations management: Planning and managing effective communication campaigns (Vol. 10). Routledge.
Coghlan, D., & Brannick, T. (2014). Doing action research in your organization. Sage.
Hon, A. H., Chan, W. W., & Lu, L. (2013). Overcoming work-related stress and promoting employee creativity in the hotel industry: The role of task feedback from supervisor. International Journal of Hospitality Management, 33, 416-424.
Johns, M. L. (2013). Breaking the glass ceiling: Structural, cultural, and organizational barriers preventing women from achieving senior and executive positions. Perspectives in Health Information Management/AHIMA, American Health Information Management Association, 10(Winter).
Katzenbach, J. R., & Smith, D. K. (2015). The wisdom of teams: Creating the high-performance organization. Harvard Business Review Press.
Qureshi, A., & Hassan, M. (2013). Impact of performance management on the organizational performance: An analytical investigation of the business model of McDonald's. International Journal of Academic Research in Economics and Management Sciences, 2(5), 54.
Verma, P. (2013). Relationship between organizational communication flow and communication climate. International Journal of Pharmaceutical Sciences and Business Management, 1(1), 63-71.
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