Business Challenges: Internal & External Aspects Affecting Organizations - Essay Sample

Introduction

Business organizations are faced with a lot of challenges arising from either within or outside the organization and affect the productivity of such organizations negatively. Such factors that affect the percentage yield of an organization can be considered either internal or external aspects. Organizations are vulnerable to various transitional processes, such as changes in management, designs, and operations. Such transitions entail a myriad of methods and techniques utilized by the involved organization in preparing its stakeholders to positively embrace and adjust to these changes, which significantly affect their job responsibilities, organizational structure, and process operations or systems.

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Proper management of corporate design and change is essential to meeting organizational targets and goals set. However, the processes of organizational change and design vary from one organization to another basing on the type of change and design model being adopted by a respective organization, which in this case, Thomas Cook PLC, is chosen. Poor employee relations due to technological changes have been a key item pinning this organization down hence affecting its productivity. The younger generation staff members, due to their frequent use of technology and the internet, experience fewer difficulties adjusting to such technological changes in the organization as compared to their old staff members counterparts. These organizational changes are cutting across all the departments and stakeholders and therefore require their underpinning as a way of embracing it to achieve the set organizational goals.

The organization needs to employ numerous approaches during the amalgamation session in the bid of ensuring the achievement of effective organizational operations. The changes involve the organizational workforce, structures, organizational designs, and management. With the fact that the employees are playing a vital role in the organization, it is the responsibility of an organization making changes to consider the view of the employees because they are essential elements in effecting modifications as opposed to the organization itself. The ADKAR (Awareness, Knowledge, Desire, Ability, and Reinforcement) model of managing the designs and changes in organizations plays significant roles during the transition time. Thomas Cook Company adopted this model in coming up with the airline and travels divisions within its organizational jurisdiction. The model enables gauging the specific needs and expectations of the new organization anticipated. It is also a key career driver in the stakeholders, especially the organizational workforce hence enabling the changes and modern designs to be effectively implemented while at the same time instilling loyalty of the employees to the organization. Thomas Cook Company had various employee motivation practices, which enabled it to traverse the industry before it was placed in receivership. Some of the workplace problems resolution approaches are discussed below:

The Motivation of the Organizational Employees

Employee engagement in an organization is the absolute willingness of the company employees to prioritize the organization's duties and roles wants to do that work exceedingly well hence improving the quality of production. Motivations are important items in enhancing this aspect in any organization since the employees will work with the set mind of meeting particular targets, which comes with rewards (Polat, & Arslan, 2019). There is much beneficial importance of this form of motivation as it reduces the number of sick days requested by the organization workforce hence enabling quick completion of the started company projects. It is also essential in the enhancement of better working relationships within the organization and even with the clientele, therefore, enhances productivity. Thomas Cook Company had a powerful motivational approach that enticed all the stakeholders towards the company's service. It boosted the employees' loyalty and enabled the company to amass vast assets, which helped it to grow despite stiff competition from its counterparts in the industry. The company's airline services had gained fame and popularity within the industry as a result of proper management of design and organizational changes.

Effective Internal Communications

Internal communications play a vital role in the enhancement of the flow of information from the management to employees, and vice versa in the resort and casino setting. Some of the very significant roles of internal communications are that it enables stakeholders to be informed, it enhances holistic perceptions about the organization by employees, and it assists in the creation of a channel for feedback, debates, and discussion. In this case, internal communication fosters departmental functions, which are tasked with the provision of services that serve the general operations of the organization. Thomas Cook enhanced effective communication between the company and the clientele, which enabled them to develop customer loyalty and hence boosted the company's profitability.

Internal communication ensures that the needs of employees are met. Employees are key stakeholders of the Thomas Cook Company since they determine the success of the institution. Effective internal communication enabled the organization to have a flow of information from management to the employees, and the vice versa al worked effectively (Polat & Arslan, 2019). Therefore, their welfare must be catered for, and internal communication makes sure that this happens. Through internal communication, employees will get payment as scheduled. Besides, internal communications ensure that the scheduling of employee shifts is done accordingly to see that they are not overburdened or overworked, given that resorts are quite busy places for employees.

The strategy will work effectively if the needs of the company get considered. The next step is evaluating the processes that will be used. Training programmers are held to brief those who will be working on the plan. Coming up with an evaluation plan in which management of the project will compare to know whether the progress is as expected. Implementation of the program is the next plan. With the bid of making real change, the project must get implemented. A gradual implementation of the project is essential. It enables employees to develop accustomed to the change gradually. The final step is measuring the success of the strategy. The objectives that were developed during the planning stage are compared against the current achievement. Constant evaluation is essential to ensure that the plan is as expected in each step. Both ethics and human resource functions work together according to research. Research also shows that the two groups have features that overlap and need to harmonize. The ethic team is as vital as the human resource, and hence the relationship needs to be improved for proper for smooth running.

Corporate Social Responsibility

The human resources department plays an important role when it comes to implementing cooperate social responsibility of business. The department makes sure that the company develops a Cooperate social responsibility programs (Liao & Teo, 2019). Besides, the human resource department has the responsibility of ensuring that the plans are executed. One of the social responsibilities that human resources can boost is to encourage their employees to decrease their fossil fuel consumption. Human resources can also collect donations from their employees and give it to the deserving recipients. Human resources can encourage efficient energy consumption to reduce wastage.

Effective Human Resource

The main task of human resources is to manage people for the benefit of the organization. The human resource department occasionally suggests the methods of recruiting people as resources of the business. The employees get accomplishment through recruitment, interests, and additional training (Jabri, 2017). Human resources come up with criteria through which recognition and reward are performed. Human resource affects the planning of a business when it recommends further education. The cost of the specialized training that will be added advantage to competing for the power of the company.

Management Change

Human resources are an essential factor when it comes to managing change. One of its roles is redefining the role of employees and their responsibilities after the change has occurred. Human resources also deal with resistance to change (Hosking & Anderson, 2018). Not every person welcomes changes. Therefore human resources must ensure that every employee understands the benefits of change, and hence they should embrace it. It is the role of human resources to ensure that changes are implemented gradually in a way that the staff can comprehend a little by little. The human resource provides support systems. Through the support systems, employees who do not understand the change can be taught privately. The competence of the employees gets increased as a result.

Conclusion

Thomas Cook Airline services had crucial several performance indicators that indicate business performance. Performance can be measured in both financial and non-financial measures. Key performance indicators are based on a set of standards that a company can use to gauge its performance between given periods. Although financial steps are essential, most companies have also embraced the use of non-financial indicators to track their performance over a range of time.

References

Hosking, D. M., & Anderson, N. (2018). Organizational change and innovation: Psychological perspectives and practices in Europe. Routledge.Jabri, M. (2017). Managing organizational change: Process, social construction, and dialogue. Palgrave.

Liao, L., & Teo, E. A. L. (2019). Managing critical drivers for building information modeling implementation in the Singapore construction industry: an organizational change perspective. International Journal of Construction Management, 19(3), 240-256.

Polat, H. A., & Arslan, A. (2019). The rise of accessible tourism in the Holy Land: Thomas Cook and John Mason Cook's enterprise skills that shaped the travel industry. Tourism Management, 75, 231-244.