Benchmark: Data Collection on Underperformance Problem Paper Example

There are different kinds of problems that the organization is facing. Most of them have huge impacts to different stakeholders, resulting in the overall underperformance in their respective areas. One of the identified problems facing the organization is the one affecting the Veterans department. It happens that there is a management vacuum such that the targeted objectives are not properly achieved. It is because of the lack of strategic planning, resulting to poor acquisition of enough staff that is able to collectively handle the work load of teaching the enrolled students more comprehensively. Also, there is no enough financial budgetary allocation to cater for the acquisition of more staff as well as funding for further in service training for the already absorbed staff. As a result of this, a lot of adverse effects have ramified to the organization. It includes the reduction in the number of students enrolled.

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All the above information was arrived at after a thorough analytical research on the problem, its causes, and effects to the organization, possible solution strategies and goal for improvement, presented in part 1. Also researched are the similar tendencies of the same problem and the extent of impact of the previous solutions employed in the past, recorded in part 2. Lastly, recorded in part 3 are the results of a research conducted on the behavior of the same problem in a different organization as well as the extent of impacts of solution methods applied, for the purpose of comparison.

Part 1: Research results showing the measurable data on how the problem is affecting the organization, done on 26th May, 2018.

Original problem/focusing question

• The Veterans Affairs office at the college is not meeting the monthly certification requirement.
• Stakeholders who are most affected All the staff assistants, the college and the Veterans Affairs students.
• Impact to stakeholders Loss of income, by 40%, from the Veterans Affairs
• The loss of Veteran Affairs student enrollment by 60%.

Type of problem

• No enough staff and lack of training.
  The few staff available, 50 in number, do not suffice the present workload of 2000 students.

Suspected causes of the problem

• Lack of proficient training for the veterans affairs staff
• Insufficiency of funds for the acquisition of new staff
• Lack of leadership and management strategies

Goals for improvement and long term impact

• It involves having more staff as well as training the current ones so that they can do better in the job and meet the monthly veteran affairs certification by the deadline established.

Proposal for addressing the problem

• Provide mandatory training at least 3 times each month for the staff.
• Facilitate more money, in the region of $200,000 to the current budget to hire new staff.

Final problem statement The Veterans Affairs office is not meeting the stipulated monthly certification targets established by the office of Veterans Affairs. The lack of sufficient training on the staff and the insufficiency of funds for new positions make the college and its leadership look incompetent. The proper training for the staff should be administered at least 3 times a month to boost their skills. It will induce a better chance for the college to stand out from the rest as a center of excellence, attracting more students.

Part 2: Research data on what has previously been done to alleviate the same problem, with its resultant successfulness, done on 26th May, 2016.

What was the original problem?

• The Veterans Affairs office at the college was not meeting the monthly certification requirements of the college

Who were the most affected stakeholders?

• The college and the Veterans Affairs students and the students.

What Impact did the problem have on stakeholders?

• Reduction of revenues from the Veterans Affairs department.
• The loss of Veteran Affairs student enrollment

What was the type of problem?

• Insufficiency of staff and lack of training.. The few staff available did not suffice the workload.

What were the suspected causes of the problem?

• Lack of seriousness of the employees being trained.
• Lack of proficient training for the veterans affairs staff
• Insufficiency of funds for the acquisition of new staff

What were the goals for improvement and long term impact?

• It involves having more staff as well as training the current ones so that they can do better in the job and meet the monthly veteran affairs certification by the deadline established.

What was the proposal for addressing the problem?

• Sensitization of the trained workforce to take serious what they were being
• Provide mandatory training at least 3 times each month for the staff
• Facilitate more money to the current budget to hire new staff.

What was the final statement of the problem?

The workers are not yielding their best in delivering their services. Also, the Veterans Affairs office is not meeting the stipulated monthly certification targets established by the office of Veterans Affairs. The lack of sufficient training on the staff and the insufficiency of funds for new positions make the college and its leadership looks incompetent. The proper training for the staff should be administered at least 3 times a month to boost their skills. Also, the workforce should be advised to take seriously what they were being trained on. It will induce a better chance for the college to stand out from the rest as a center of excellence, attracting more students.

Part 3: Data of an external research conducted on a different company on their approaches of similar problem and the extent of subsequent success, done on 26th May, 2016.

Original problem/focusing question

• The human resource department at the college is not fully catering for the needs of employees.

Stakeholders who are most affected

• The employees, company, customers and the public.

Impact to stakeholders

• Loss of customers
• Low morale for the employees.
• Reduced company profits

Type of problem

• Irresponsibility of the management.

Suspected causes of the problem

• Lack of provision of incentives and salary increment for the workers
• Poor quality leadership
• Insufficiency of funds to facilitate staff satisfaction.

Goals for improvement and long term impact

• It involves having more staff as well as training the current ones so that they can do better in the job and meet the monthly veteran affairs certification by the deadline established.

Proposal for addressing the problem (solutions)

• Provide incentives and salary increment to boost worker morale
• Change the management styles and approaches to be relational
• Acquisition of more machines to ease work
• Allocate money for meeting employee welfare
• Purchase of working gear such as masks for health safety.

Final problem statement

The Human resource department of Railey Company was not satisfying and managing the welfare of the employees well. As a result, employee morale had subsided to an extent that it affected the operations of the entire company. Employees resulted in lacking motivation, hence poorly attending the customers, who then changed patronage. The selling volume and profits to the company reduced. Its image too got tarnished and failed in competition with other firms. The recommended solutions were:

• Provide incentives and salary increment to boost worker morale
• Change the management styles and approaches to be relational
• Acquisition of more machines to ease work
• Allocate money for meeting employee welfare
• Purchase of working gear such as masks for health safety.

The results were the improved efficiency of the employees by 60%. Also, the brand image of the company improved and was rated as the most improved company of the year. The sales volume elevated by 150% with annual profits going up to 1800,000 dollars.

References

Bryman, A., & Bell, E. (2015). Business research methods.Business Research Projects. (1995). Boston, MA: Springer US.

Dockery, D., & Knudsen, L. (2018). Modern business management: Creating a built-to-change organization. Berkley, CA: CA Technologies