Research Paper on Walmart's Behaviors, Actions, and Communications

Paper Type:  Research paper
Pages:  6
Wordcount:  1626 Words
Date:  2022-07-08


The overall expectations of the society to conduct and operate a business ethically and responsibly has significantly increased as there is a need for more transparency through the company's performance. According to different studies, they deliver a significant relationship between a company's performance and its social benefit which also offers a direct impact on the stakeholders. Wal-Mart Stores, Inc. is one of the world's largest public corporation that runs a chain of substantial discount stored, and a chain of warehouse stores has delivered significant impacts to the economy and the society as a whole. With its headquarters based in Bentonville, Arkansas, it is providing a notable dominance in the United States retailer markets. For instance, in 2009, Wal-Mart generated almost 51% of its US$258 billion sales for the grocery business in the United States. Also, as of 31st January 20178, the company had 11718 stores in 28 countries within which it is operating under 59 different names which on the other hand delivers a competitive advantage over other retail markets such as K-Mart and Target. In most of the cases, Wal-Mart provides a significant focus on customer satisfaction and store environments more than other sectors and are willing to do anything to ensure the emphasis of the two.

Trust banner

Is your time best spent reading someone else’s essay? Get a 100% original essay FROM A CERTIFIED WRITER!

However, within the operation of the multinational retail corporation, there are different aspects relating to the company's behavior, actions and also communications. It delivers various social performance practices which also offer a significant impact to the society's expectations concerning how the company conducts its operations. The focus of this report is based on the behaviors, actions, and communications of Wal-Mart as it acts on social issues facing it in different society along with other societal expectations. Also, this report will examine the various social performance approaches by Wal-Mart as it makes the necessary actions towards the stakeholders and its performance in the society.

Although Walmart delivers a significant number of benefits to the customers and the society as a whole, deriving that it is the world's largest company by revenue that is making over US$500 billion according to the 2018 Fortune Global 500 list, it renders different shortcomings. Employment is amongst the significant elements that Wal-Mart is failing at which range from a series of practices including, the Anti-Union Stance, Workers exploitation, wage Law Violations, and healthcare actions.

A Case Against Wal-Mart Company

With consideration to the employee behaviors and actions that Wal-Mart is posing to the society, the issue concerning the violation of wage laws is stirring different feelings. For instance, in California, some of the Wal-Mart employees approximately, 116, 000 individuals joined a lawsuit against the Wal-Mart claiming that it was infringing the California law that requires every employer to provide at least 30-minute lunch break to workers working at least six hours. Following the proceedings of the lawsuit, the California Wal-Mart employees managed to gain compensatory damages equaling up to $57 million among other punitive damage compensations. Within the same period, other states secured a similar victory such as Colorado and Oregon which pushed Wal-Mart layers back in court although the retailer was ordered to obey the laws.

On the other hand, similar lawsuits were filed against Wal-Mart alleging that the retailer did not compensate workers for hours they worked. The allegations were countered by Walmart claiming that it is its policy to pay workers for every minute they work which later on pushed Wal-Mart to deliver a "flexible scheduling" policy that would seek employees to work in shift rotations rather than having regular shifts. A majority of employees claimed that the plan was meant to push full-time workers into changing to a part-time schedule. Thus Wal-Mart was trying to minimize salaries and benefits.

Furthermore, the exploitation of workers is another behavior within employment that requires improvement. There has been the development of different cases in different foreign countries where it is alleged that Wal-Mart was violating the workers' rights which may entail issues such as denied wages, punished union activities, and required overtime. For example, some workers claim that supervisors harass them to the extent of beating them. Some of the exploitations go to a degree for instance where a worker works for seven days a week without any day off in six months. In other cases, the retailer company was accused of delivering poor work conditions for employees where is a specific example the company failed to provide enough safety materials (such as gloves) for the fabric cutters overseas. According to a cost-benefit analysis of the company, it derived that it was cheaper to clean any blood stains from the clothing before shipping them than it was to source gloves.

In most of the cases, Wal-Mart notices the public outcry but does not deliver sufficient actions over the exploitation of employees. For example, the retailer chain provides an announcement that it was about to start holding the suppliers accountable for the violations of workers' right rather than taking the appropriate actions to curb the issue. Thus, creating an area that requires immediate actions and improvement especially about the welfare of the society.

Case for Wal-Mart Company

Nonetheless, Wal-Mart has delivered major impacts to both the society and shareholders. Regardless of Wal-Mart's actions to its employees, the retail chain is offering low price commodities and the developing the entire economy as a whole. As a competitive advantage, Wal-Mart provides a great deal of low priced items than other retailer companies. The company is significantly known for its low prices which ranges from almost every commodity from electronics to food and other products.

Wal-Mart economy has been fulfilling the social expectations since it is one of the improvement areas. Individuals can purchase commodities at a lower price compared to other retail stores. Moreover, it is evident that the company is providing a significant impact, especially on the US economy as it is creating a high revenue. It is also providing millions of employment which delivers that individuals can pay their taxes among other happenings. In consideration of the actions of the company to the society, it is playing a significant role in developing the lives of people by raising the levels of standards and creating more opportunities. As for the stakeholders, there are acquiring high returns from the retailer company which is evident from the revenues it is accumulating.

For more improvements, it is essential to consider both the customer and employee satisfaction. It seeks proper sustainability which equally maintains a regular social occurrence. As noted in Wal-Mart's shortcomings, the company does not take the appropriate actions required to counter the problems and delivers a poor communication concerning the emerging issues. To ensure the significant improvement of practices and fulfill the customer expectations, the company is entitled to undertake appropriate actions such as handling all emerging matters with considerate magnitude. For most of the problems, they involve employee treatment thus the company can efficiently manage and contain the problem.

In consideration of the impacts and implication of Wal-Mart's actions on the society and stakeholders, the retailer company is delivering both positive and negative effects. Over the past, Walmart is continually engaging stakeholders in the strive to understand their perspective on the nature of the business. Its actions are improving the effectiveness and relevance of the stakeholders in increasing transparency and trust. Also, they look at increasing the collaboration in addressing both the societal and business challenges. Although the perspectives of the stakeholders may vary, the actions have impacted the ability of stakeholders to enforce the expectation that Walmart should ensure the use of its strengths and collaborate with others to facilitate the environmental and social systems which benefit both the business and the society. Additionally, Walmart is creating more impacts in the society making various societal changes concerning the environment. Sustainability has been the primary focus in overseeing its actions which are delivering a positive impact to the community. For example, the company is making various donations which are providing significant help to those in need.


In conclusion, Walmart is delivering significant performance in the society as a whole. Wal-Mart is increasing economic opportunities in the community by enhancing mobility and frontline workers in the supply chain. It is also promoting the growth of suppliers within the society delivering a significant impact. Walmart's performance in the nation is also creating a substantial effect on strengthening local communities. In the performance, Wal-Mart is enhancing disaster resilience in the cities which are critical in ensuring the fulfillment of social expectation. It is also developing communities by providing the engagement of customers and associates and even the company without forgetting its focus on enhancing sustainability which helps the society by creating food security.


Caraway, Brett. "OUR Walmart: a case study of connective action." Information, Communication & Society 19, no. 7 (2016): 907-920.

Hicks, Michael J., and Kristy Wilburn. "Job turnover and wages in the retail sector: the influence of Walmart." Journal of Private Enterprise 22, no. 2 (2007): 137-159.

Kampf, Constance. "Corporate social responsibility: WalMart, Maersk and the cultural bounds of representation in corporate websites." Corporate Communications: An International Journal 12, no. 1 (2007): 41-57.

Koca-Helvaci, Zeynep Cihan. "Walmart and its employee relations: organizational stance-taking and legitimacy." On the Horizon 23, no. 4 (2015): 374-386.

Mun, Lee Yee, and Rashad Yazdanifard. "Walmart success in Mexico, Canada and China: global expansion, strategies, entry modes, threats, and opportunities." (2012).

Norman, Al. The Case against Wal-Mart. Atlantic City, NJ: Raphel Marketing, 2004.

Pope, Devin G., and Jaren C. Pope. "When Walmart comes to town: Always low housing prices? Always?" Journal of Urban Economics 87 (2015): 1-13.

Quinn, Bill. How Walmart Is Destroying America and the World: And What You Can Do About It. Random House Digital, Inc., 2005.

Ravi, Siva Prasad. "Corporate Social Responsibility, Stakeholder Perception, and Firm Performance: Walmart." In Technological Solutions for Sustainable Business Practice in Asia, pp. 105-126. IGI Global, 2015.

Revak, Haley. "Corporate codes of conduct: binding contract or ideal publicity." Hastings LJ 63 (2011): 1645.

Cite this page

Research Paper on Walmart's Behaviors, Actions, and Communications. (2022, Jul 08). Retrieved from

Free essays can be submitted by anyone,

so we do not vouch for their quality

Want a quality guarantee?
Order from one of our vetted writers instead

If you are the original author of this essay and no longer wish to have it published on the ProEssays website, please click below to request its removal:

didn't find image

Liked this essay sample but need an original one?

Hire a professional with VAST experience and 25% off!

24/7 online support

NO plagiarism