Research Paper on Smart Travel Corporation's Missions, Vision, and Values

Introduction

Smart travel corporation has a mission of offering cheap and most convenient means transport means to their customers. The travel industry is therefore committed to providing the customers with the best means of transport that is affordable and free from causing any form of inconveniences to their customers, who are mainly the tourists and residents of Lagos and Abuja and the areas around. As a transport industry, smart travel corporation has a vision of becoming the best transport industry in Nigeria and beyond. Following the fact that the industry is in need of meeting achieving their mission and vision, they value customer treatment during the service. Smart Travel Corporation is also keen on proper management of their time to ensure that their potential customers develop strong trust in the services that they offer. The company also values the future of the community that they operate on. They are therefore keen on providing their services using the means that will have an absolute zero negative impact on the environment. Just like the other companies, the company values offering very high quality social corporate services to the society. This is a way that they are using to show gratitude to the society that has allowed them to have their operations in the area.

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Decisions That the Company Will Need To Make and the Processes That Will Be Used In Making the Decisions

Following the report that the research has indicated, Smart Travel Corporation will have to decide on the appropriate ways of influencing the customers to use their transport services. This will be meant to avoid any form of misleading influences from the employees to the customers. In making this decision, the business will conduct researchers about their various destination areas. Through doing the researches, the company will be able to find out what their customers may be interested on in the destination areas. Having identified what their customers may be interested in, smart travel corporation will then advice their customer care teams on what to use when making their various influences on the customers (Tai, 2014). Other than the research on the locations, the company will also have to decide on the ways of interviewing their customers on what their interests are at the various destinations. Through this, smart travel corporations will be able to note interest of their customers and link them with the facilities available at their decisions. This will enable their employees to give the right and genuine guidance on the direction to the customers who are not well conversant with their routes.

Another decision that the smart travel corporation will need to make is about the courteous handling of their customer's issues. The company needs to decide on the best ways of taking care if the various issue that their customers have. This is a way of creating a good relationship with the customers. This decision will be procedural and will need a lot of activities to be fully implemented. First, the company will research on the best treatment they should offer to their customers. Having known how they should treat their customers, the company will then come back and organize their employees. Since there is the need for different services by different categories of customers, the company will need to give special training to their employees. Special training will ensure that each of the employees is excellent at offering a given service to the employees. Again, specializing the employees on caring for the customers will bring about some sense of organization in the company. Employees to offer particular services will be in a specific region so that when a customer needs such service, he or she will easily get to the right individual who will help in the best way possible. The two decisions that the company will have to make are the type of training to get to the customers and the ways to be used by their employees when influencing the customers on directions. The processes that will be followed in making the decisions involve proper research followed by appropriate training on their employees to make them effectively do their roles in the company.

Impacts of the Decisions and Processes on Business Sustainability and Elements of Corporate Culture

These decisions and the processes that need to be made by smart travel corporation will have a lot of impacts on the business sustainability. Through offering special training to the employees, the customers will have excellent services offered to them. They will, in turn, recommend the services that bear offered at smart travel corporation positively. Since all the other customers are interested in being served in the best very possible, the company will be likely to gain more customers from different parts of the country and even abroad. As they increase the number of customers, the company will rise and develop to become the largest company with the best services as far as transportation is concerned. This will eventually see the company achieve their vision of becoming the world's largest travel company in the world.

The training that the company will be going to their employees will also enable them to offer the best services that the customers want (Schermerhorn, 2014). There will also be many improvements in the quality of services that the company will be providing. Again, the researchers that the company will be doing will make them advanced on the quality of services that they offer to the travelers who choose to use their services for transport. Through this, the mission of providing the most satisfying transport services to the customers will be achieved.

The research on environmental friendly services will help in conserving the environment around the region that smart Travel Corporation will be operating. They will also improve the living conditions of the people around the places, as their contribution to environmental preservation will be of positive impact to the society. Since the training will be offered to the individual employees, personal skills of performing some technical tasks will be improved among their employees. This will mean that smart travel corporation will have participated in enhancing skills in the employees.

Impacts of the Decisions and Processes on Stakeholder Groups

The company stakeholders include the advocacy groups, residents, tourists, and business organizations. The impacts of the decision to the business groups is that third efficiency and timeliness in transporting goods to various markets will be improved. The decisions will, therefore, improve the customer turnout for their products due to reliability. They will then earn more profits and have the chance of expanding over the other business organizations that use the other transport services. To the customers and the tourists, the decision will highly increase the quality of service that they will be getting as far as transportation is concerned. Because smart travel corporations will affect positively on time management and guidance, the tourists will have the opportunity to get to their various destinations within the right time and attend to their issues effectively. To the advocacy groups, the decisions will make their works easier (Epstein, 2014). This is because the customers who will have used the transport services offered at smart travel corporation will be in the same mission of marketing the services to the public. The advocacy groups will, therefore, have an easy time of convincing the public of the importance of using the smart travel corporation's transport systems.

Impacts of the Business Ethics on the Community

The community around the place that smart travel corporation is doing their operations has a lot to benefit from the company ethics. First, the company is set to improve the conditions of transport in the place. The members of the community with products to transport to their target marketplaces will have the opportunity to get to the markets in time. Helping the business organizations and individuals in the area to get their products to markets in time will improve their reliability in the market and consequently make their development easier. Second, since the company also has buses that they use to serve in transportation in the towns and even to places where there are no railways, the company will help in the infrastructural development of the area. This will, in turn, make it cheaper and more reliable for the residents to travel to the various places in the area. Third, most of the employees who will be serving the company will be from the area. Through this, smart travel corporation will be the most reliable source of income to the residents, as they will be employed there. Their living standards will then rise due to high employment rate in the area. Low poverty rates among the community members will, in turn, make it possible for the government and the company to concentrate on funding development projects. This is expected to make the rates of development in the area rise very quickly.

The second business ethics that is valued by smart travel corporation has operations with minimal impacts on the environment. The company is set to use trains with minimal emissions of carbon iv oxide to the atmosphere. Their busses also have controlled emission systems that release manageable amounts of carbon emissions to the environment (Grayson, 2017). The fact that the company has set its operations to have minimal negative impacts on the environment means that the company is set to serve the community alongside achieving their various goals. With little carbon emissions to the atmosphere, smart travel corporation will help the residents of the region that they operate in maintaining the proper environmental conditions. The company will, in this case, avoid excessive warming effects to the society. This will help in supporting the agricultural practices of the residents of the community. Through making the environment favorable for agriculture, the community in the area will maintain their normal economic practices without facing interruptions from the company's activities. Their living standards will improve, and the area will be a better place than it was before the coming of smart travel corporation.

The purpose of business ethics in any company's operation is to protect the society from being affected by the company. Business ethics also demand contribution towards the development of the society and environmental care. Through making the transport services more convenient in the area, smart travel corporation will have performed the corporate service responsibility by making the operations of the residents more convenient. Their contribution to the improvement of road networks is also important as it improved the infrastructure of the area. Their conservativeness to the environment is good as it helps in promotion of the other economic activities such as farming that is originally done by the residents of the area.

Impacts of the Business Ethics and Regulations on the Global Environment

Smart Travel Corporation has planned that all their operations will be environmentally friendly. They are ensuring this by using buses with highly developed combustions chambers. The buses are therefore low consumers of fuel. This means that they release harmless emissions to the environment. Through this, the company minimizes pollution. The introduction of these uses in the major towns of Nigeria y smart travel corporation is a company's strategy of limiting the use of personal cars and other small vehicles with little capacities in the area (Pai, 2015). The company, therefore, has a strategy that has helped in reducing the use of fossil fuel in the town. A consequent reduction of emission of carbon from e...