The Red Carpet Company faces various challenges that require urgent intervention in providing solutions, implementing them and ensuring that the company achieves success through future continuous evaluations. Some of the problems that need answers include undefined goals, scope changes, lack of accountability and, ambiguous contingency plans. A precise definition of goals is vital for any organization; otherwise, it will lose track in future (Torrington, 2017). Equally when the top management is cannot agree or support definite plans; the organization fails to perform well as well as keeping up with the competition. This achievement can be reached by asking the right questions that help in developing clear goals.
Identified Challenge Interventions
Red Carpet Company should seek help from a consultant who shall help in defining clear and implementable goals. This consultant should also engage effectively with the management to determine what is essential to the company. Also, they should align the objectives with the deliverable being executed. The scope of changes occurs when the project scope exceeds its targets. A responsible manager should evaluate and determine the effectiveness of the changes before they are implemented (Torrington, 2017). Clients and supervisors suggest the changes that they believe in having a positive difference to the project. However, before their implementation, the management should inform all the stakeholders of the potential positive and negative effects of the particular changes and also the final decision made by management in consultation with the stakeholders. The management team shall solve the problem with the scope of changes by creating measures that will help in extending the objectives of the project. The way and timeline in which these measures are implemented will determine how close the company shall be to achieving its goals and objectives.
Lack of accountability occurs when members who are in charge of the company resources are not able to account for the resources utilized under their supervision (Fryer & Mason, 2001). The managers at the red carpet company should be held accountable for the failures witnessed in the company. Equally, all the members of the company should be thought about the importance of working towards a common goal of success and avoid the possibility of a project coming to a halt. The management can also choose from various measurements that have to be taken involving such a crisis. They may decide to redefine the organizational rules and regulations that will govern issues of corruption and lack of accountability (Fryer & Mason, 2001). The rules should be set in a way that will discourage any employee from indulging in the mismanagement of the company resources. For instance, they should introduce legal punishment to those who seek to misappropriate company funds. However, the company should be keen not to indulge in activities that may instill fear among the employees that may yield unwanted results. The managers also should take responsibility for the company's lousy performance despite its vast investments in labor and capital. They shall explain the cause of underperformance in their departments or else, new and qualified management personnel should be south to aid in achieving the company's objectives (Fryer & Mason, 2001).
There are various "what-if" scenarios at Red Carpet Company, and the management team has an obligation of deciding on what direction to take under such cases. Avoiding this responsibility will see the organization to a fleet of problems that are even more escalated. Involving consultations with the team members in the identification of the key and minor problem areas will help in running a successful project.
Implementing the Interventions
The following are the interventions that shall help the company to achieve the successful implementation of the discussed interventions. This implementation shall take a due process that shall not be altered unless a critical issue develops that can jeopardize the implementation process. The members of the steering committee shall take up the role of oversight and management. Develop ideas and note a list of important considerations that will help in the development of a schedule to aid the implementation process (Fryer & Mason, 2001). Avail knowledge through training and prepare orientation sessions for supervisors and other management officials before the commencement of the process. The design team should be made aware of the critical dates and the principal target to ensure timeliness.
Evaluating Success Levels
Budget is critical in the evaluation of success levels (Wysocki, 2013). The team in charge of implementation should determine if any issues developed and which ended affecting the defined budget. The team should evaluate their ability to stick to the budget and find out the causes of under budgeting or over budgeting. An efficient process should lie within the estimated budget for the undertaking. When the team is not able to stick to their budgetary allocations, they should account for their current budget before asking for new appropriations. For a business to be termed profitable, it has to work either stick to the budget or work below it.
Another factor to be considered in the evaluation process is team satisfaction. In most cases, this aspect is overlooked and underestimated. Many will think that working with a team although all its members will agree on every situation and decision. Having witnessed the limitations of the process, they will tend to appreciate the undertaking. But that is not always the case. It is essential to consult the team at a personal level to know if they achieved personal satisfaction. In the fact that they are not satisfied; they shall indicate the poor decisions that were made which lead to a setback (Torrington, 2017).
Customer satisfaction can also be a vital factor in evaluating success levels. A product is termed as successful if it is mutually acceptable to the customers (Masekela & Nienaber, 2010). The customers also determine the product demand. Whenever the customer satisfaction is not achieved, there will be reduced demand on the product. Even though most customers do not know the exact product that will meet their satisfaction, that role should be taken by the entrepreneur and ask the end users to rate the product. These ratings are likely to show the customer satisfaction levels.
Another critical factor is the ability to deliver results within the schedule. A successful business should consider the time factor and work within the timelines. Working overtime depicts that either the inability of the implementation team to stick to deadlines or ineffectiveness during the process of developing the schedule (Wysocki, 2013). The project scope will also help in the evaluation process. If the project objectives and goals were altered, the organization would not be expected to be the anticipated level within the time of conducting a successful evaluation exercise. It might have a record of performing better or below expectation. If the introduced measures are productive, they will trigger a positive achievement and vice versa.
Measuring and taking track of targets is vital. Schedules change regularly, especially on daily tasks. When new targets are introduced, they may differ in the schedule; therefore, a record of completion of tasks in time and on time should be taken to maintain the strategic view of the project. The project manager should ensure that the schedules are maintained without frequent shifting and that they lie within the defined milestones (Wysocki, 2013). Improving project management in the essence of achieving effective risk management shall be undertaken. Risks are common and expected to arise in any implementation process (Masekela & Nienaber, 2010). They might be among the predetermined risks or new risks. Therefore, they should be monitored and controlled before happening.
The various challenges identified at Red Carpet include undefined goals, the scope of changes, lack of accountability in the utilization of company resources, and inadequate contingency plans. These challenges are among the highest contributors to the company's failure to meet its objectives and goals (Torrington, 2017). The implementation of intervention shall be a step by step and continuous process. The customer satisfaction and sticking to the budget are the main factors to be considered in evaluating the success levels. The Red Carpet Company ought to ensure full implementation of the changes that will ensure that it remains competitive. The various risks involved in the implementation process should not bar them from achieving the set goals but strengthen their ability to mitigate similar occurrences in the future.
Fryer, C., & Mason, H. (2001). Project management. Web Techniques, 6, 9, 19-23
Masekela, B., & Nienaber, R. (2010). A Change Management Framework to Support Software Project Management. International Journal of Knowledge Society Research, 1, 4, 54-68.
Torrington, D. (2017). Human resource management. Harlow, England: Pearson.
Wysocki, R. K. (2013). Effective project management: Traditional, agile, extreme. Hoboken: John Wiley.
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