Essay Example on Adapting to Disruptive Forces in Aviation and Aerospace Industries

The aviation industry along with defense industry are torn in disruptive forces emanating from the market developments, aggressive production strategies and introduction of new models to technological innovations (Baker, Wagner, Miller, Pritchard and Manser 2016). Various technological advancements have been implemented in the aviation sector with automation, robotics, and internet of things standing out distinctly. The aerospace industry, on the other hand, is exposed to new challenges which arise from the deployment of the latest technology in operation. Over the years, airlines play a crucial role in the global economy. The industry is also hit by technological innovations over and over, and the market structure is disrupted. The changes are coupling for the introduction of cheaper alternatives such as the introduction jet airlines in the 1950s and the displacement of gigantic ocean liners by the jumbo jets in the 1970s which rose to meet the higher travel demands (Moore 2014). The internet age has come with various technological applications which provide a wide range of opportunities and room for improvement of the services. However, the disruption in the aviation industry is higher due to the tremendous growth in technological innovations and the continued investment in discoveries to streamline the operations of air travel. Robotics has increased the application of technology in the aviation industry. The advent and implementation of automation technology have increased the disruption rate in aerospace. Robotic automation dates to several decades back, but the technological advancement in the area is rapidly undergoing evolution which makes the technological changes in the field so rapid (Yun, Jeong, Lee and Kim 2018). The need for higher productivity and smooth and streamlined operations placing a significant focus on the responsibility of automation to pose a competitive advantage over other aerospace companies. This paper takes a comprehensive emphasis on the application of robotics at Incheon International Airport.

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The airspace industry is faced with numerous disruptions which are caused by the weather, operational issues, human epidemics, mechanical and technical problems, logistics and planning issues emanating from the crew, civil unrest as well as financial problems (Pintea 2014). These disruptions can be managed and reduced by the application of technology and several technological innovations in various fields. Incheon International Airport has embraced the use of technology and artificial intelligence, robotics, big data, and blockchain technology in enhancing the services and travel management scheme (Grieco et al. 2014). Therefore, travelers are saved from hectic processes and the vast technicalities in the reporting booking and walking to different waiting areas after and before travel. The robotics equipped with a high sense of intelligence, data storage measures and artificial intelligence enhance the association of the travelers and the robots as well as providing the travelers with the guide improving their experience at the airport (Smith, de Jong and Everdij 2008). The technology aid in reducing the disruptions that arise in the air travel industry.

Technology is very crucial in the aviation industry. Air traffic impacts on the increased operational disruption which calls for the increased concern in the streamlining of the aircraft industry. Emissions affect the quality of air as well as increasing the greenhouse gases. Therefore. Environmental sustainability is recommended to ensure smooth and undisrupted air travel (Grieco et al. 2014).

Additionally, the operational costs are reduced along with creating a positive reputation for the industry. However, technology is highly recommended for producing a transparent and conducive sustainable and customer-oriented aircraft industry (Kivits, Charles, and Ryan 2010). Innovations in the air traffic, as well as airspace designs, aim at creating friendly air traffic free from noise pollution and greenhouse emissions (Koh, Park and Choo 2009).

Robotics are deployed widely in the automation of the airline industry. Some of the areas which it influences the operations to include production, car parking, customer management and baggage handling (Wagner and Walton 2016). Robots are modified with human intelligence and are therefore able to detect any slight changes in the systems and thus enhance the safety and efficiency of the airlines (Jun 2009). For instance, the introduction of socially-aware "Spencer Robot" created a lot of disruption. The robot was designed to deal with social issues between people and has the abilities to analyze people close to its sensors. One unique feature of Spencer is the ability to distinguish family members, individuals and larger groups learning about them and complying with the social rules as well as exhibiting human social presentations.

The airline industry is among the most vibrant and highly technologized industry, but it is also very resistant to change. This causes a lot of disruptions with continued changes in technological innovations. The innovations are rapid and rampant and therefore creates the need for adjustment and adherence to the changing technological advancements in the industry to keep up with the pace and market competition (Joisher, Jain and Malviya 2018). The Incheon International Airport deploys a wide variety of new breed of helpers which aid travelers in different ways. Robots have been introduced in various sections of the airport simplifying and streamlining the activities and the processing of customer travel plans. The robots are used in the provision of guide to lost passengers around the airport. Information on flight schedules is also rallied by the robots which make it easier for the travelers to adjust and book their flights effectively based on relevant and reliable information which is taped and interconnected to the airport's network and computers system. The robots are situated at two terminals to facilitate the activities taking place in the terminals and offer customer care services which are critical in increasing customer satisfaction and revolutionizing the aircraft industry as well (EL NAJJAR 2018). The robots provide information in various operations and directions which allow the travelers to move along the airport swiftly. The robots can communicate by speaking and are programmed with four languages which include Korean, Japanese, English, and Chinese. They can also visualize fourteen different emotions on the screen which advances the application of Artificial Intelligence in helping travelers at the airport.

In a move to streamline the traveler's experience in the airport, robots are receiving traveler's luggage and carrying out a facial scan which allows them to freely move to the waiting room while the robots carry out the scanning and the transfer of luggage to their destinations. In addition to the carrying of luggage, the robots also take part in the collection of the travelers' baggage and therefore enhance the cleanliness of the airport (Center and Universitiy 2016). In this case, the airport manages to make the experience by travelers within the airport more friendly and customer oriented. At Incheon International Airport, a robot is deployed as a notification centre. It displays information on the screen based on the travelers' preferences. The robot understands several languages which makes it easy to use by travelers from different spheres of the world conversant with the languages of communication designed for the robot. In this light, the diverse experiences of the travelers are improved and enhance satisfaction with the services and facilities offered at the airport. The guide robots also impact on the traveler's experience by simplifying the navigation process across the airport. According to Song Kim and Lee (2015), the lineup of robots can navigate a more complex environment and decipher the most convenient and effective path for task accomplishment. The resultant experience improves the experience and makes travelers' lives easier at different stages at the airport.

In conclusion, the rapid innovations are however a significant concern as a possible threat to the long-held strategies of business operations. Parking and retail revenues are expected to drop significantly. The resistance to change is another threatening factor which is most likely to affect the transformation of the landscape limiting the introduction of new technology. However, the travelers should look up for more transformation in the industry as the urge to improve the traveler experience is factored into innovation and technological functioning. However, the extensive innovations in the field have impacted on improved experiences and regulation of costs through the elimination of the parking and retail fees. The robots take care of the parking, and the improvement in the aircraft through improved design is crucial in the maintenance of sustainability. Automation of the industry has also improved the detection and communication on changes in weather and therefore reduced the disruption in the operation and the normal activities and customer satisfaction. The logistics and planning staff may deploy the robots in communicating departures and arrivals, rest periods and discretions during the disruption.

References

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Center, H.C.C. and Universitiy, I., 2016. Baggage recognition in baggage position control system for handling the adjoined bags in airport. International Journal of Control and Automation, 9(6), pp.59-68.

EL NAJJAR, M.H., 2018. The Effectiveness of Technological Innovations on Customers Satisfaction & their Behavioural Intention at Airports, Case Study: Dubai International Airport(Doctoral dissertation, The British University in Dubai (BUiD)).

Grieco, L.A., Rizzo, A., Colucci, S., Sicari, S., Piro, G., Di Paola, D. and Boggia, G., 2014. IoT-aided robotics applications: Technological implications, target domains and open issues. Computer Communications, 54, pp.32-47.

Joisher, N., Jain, S. and Malviya, T., 2018. Surveillance System Using Robotic Car. Vaishali, Surveillance System Using Robotic Car (October 30, 2018).

Jun, E., 2009, August. Korea's Robotland: Merging Intelligent Robotics Strategic Policy, Business Development, and Fun. In FIRA RoboWorld Congress (pp. 4-4). Springer, Berlin, Heidelberg.

Kivits, R., Charles, M.B. and Ryan, N., 2010. A post-carbon aviation future: Airports and the transition to a cleaner aviation sector. Futures, 42(3), pp.199-211.

Koh, H.M., Park, W. and Choo, J.F., 2009. Achievements and challenges in bridge health monitoring systems and intelligent infrastructures in Korea. In 4th international conference on structural health monitoring of intelligent infrastructure (pp. 1-14).

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Pintea, C.M., 2014. Conclusions and the Results Impact. In Advances in Bio-inspired Computing for Combinatorial Optimization Problems (pp. 165-170). Springer, Berlin, Heidelberg.

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