Essay Example on Achieving Mission Excellence: Recruiting, Training & More!

Introduction

The mission of the organization is to serve the clients with an enhanced sense of travel experience through the provision of quality services that meet their expectations, address their travel needs, and makes the most efficient and effective arrangements to inspire customer loyalty, enhance satisfaction, and yield superior financial results.

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Tasks to Accomplish the Mission

• Accomplishing the mission encompasses various duties and responsibilities. They include:
• Recruiting, training and training members of the staff that will carry out different tasks
• Marketing and promoting the business
• Dealing with customer complaints and queries
• Budget management
• Maintaining financial and statistical records
• Planning and organizing different activities and events
• Selling insurance and holidays
• Providing advice on passports and visas
• Preparing displays and promotional materials
• Meeting sales and profit targets

Organization Chart

The work of the manager will be to oversee various functions such as planning and organization of different activities within the organization. The manager will also apply operation management skills to establish objectives and work plans. Furthermore, the manger will work closely with the entire team to formulate and oversee the budget and the budgeting process. The sales person will be in charge of the ticket sales and determining the new markets for exploration and capitalization by the organization. The operations manager will ensure that cutomer orders are filled on schedule. The work of the administration department will be to organize meetings, formulate and implement policies, planning, and keeping up with arising changes to make the agency relevant. The reservation and ticketing personnel will be in charge of reservation and ensuring that client tickets are available on demand. The accountant will be in charge of all the books of accounting, which is integral to the operations of every department and the budgeting process. Finally, utility personnel will assist various departments with various services such as cleaning the office. They may also act as office messengers.

As the company expands various issues will. The most notable issues will be management-related. For that reason, the company should employ different managers for each branch who will then report to the overall manger (managing director) to ensure efficient and effective running and operations of the company. The rest of the positions will remain, in each branch, as the initial chart. The increase in the revenue will mean that each branch will have a sales person who will report to the overall accountant. In essence, the organization structure will in each branch will remain as the initial one. The only difference will be the introduction of the of the branch managers to report to the managing director.

The set up in each branch will be as the initial diagram. Each city should have a manager two reports to the managing director. The branch managers should then report to the city managers for efficiency and effective operations. The other positions will remain as indicated in the first diagram.

As the business expands, there is need to ensure control and proper coordination of various activities. Each city should have a manger that reports directly to the CEO. The branch managers should report to the city managers. Otherwise, the structure of the organization remains as the envisioned in the first diagram.