Company Formation, Websites, and Customer Service: The Basics - Essay Sample

Introduction

A company is an organization or entity that is formed by a group of individuals so that it may engage and operate in commercial or industrial enterprises. Websites, on the other hand, refer to the collection of web pages on the World Wide Web (Camp & Satterwhite, 2019, 821). The websites are identified by common domain names that are published in different web servers such as Google Chrome, Internet Explorer, Safari, as well as Firefox (Camp & Satterwhite, 821). Customer service refers to the performance of activities or services in a way that brings customer satisfaction. Good customer service makes the customers of an organization feel valued and appreciated (Camp & Satterwhite, 821). The paper will focus on ways in which having a company website provides customer service.

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Live Chats

The company Websites ensures that they provide better quality services through quality live chats. The main aim of customer service is to ensure that customers are provided with responses within the shortest period possible (Camp & Satterwhite, 859). Company Websites, in most cases, have the customer representatives 24 hours a day to ensure that there is no single moment that their customers are not taken care of. Live Chats ensure that immediate answers are given, and the communication can be easy. Trends show that the live chats are most likely to replace the telephone calls in the future as they are available at all time and easily accessible.

Toll-Free Numbers

The company website is responsible for ensuring that they provide toll-free numbers that ensure that customers access the organization at all times and not just at the business working hours, which in most organizations are 9 am to 5 pm(Camp & Satterwhite,859). These toll-free numbers ensure that customers can call the organizations at all times, be it during the day or night, and get the necessary information or services that they require.

Convenient Shopping, Flying and Other Services Through Company Websites

Customer service in many organizations has been moved online, and this also includes important activities such as shopping as well as booking tickets through the company websites. Therefore the customers can conduct different businesses at any time from their computers or smartphones.

Other crucial services that are offered through company websites include 24-hour banking services and automated teller machines. Hotels are also booked online through their websites, and this ensures that there is an easy transition from people's homes to hotels (Camp & Satterwhite, 858). Medicine can also be refilled online through automated prescription refills, and this makes medicine available 24 hours. Doctors and other medical personnel also ensure that their appointments are made online, and they may also monitor the progress of their patients online through different websites (Camp & Satterwhite, 858). All these services ensure that the customers get instant access to what they want, and they are given responses by the customer representatives that are on these websites.

Tools of Getting Employment or News

The company websites are very crucial in ensuring that the needed information is accessed by their customers. Important information or news concerning different events such as promotions, conferences, or meetings are posted on the company's websites (Camp & Satterwhite, 963). People seeking a job can also look for potential employer's websites to look if there are any job openings. These websites allow people to complete their applications and leave their messages.

Conclusion

Company websites are very important in offering customer services. The customer service is offered through different means such as live chats and being offered toll-free numbers. People can also perform crucial activities through these websites, such as 24-hour banking, medical refills, as well as looking for employment opportunities.

References

Camp, S. C., & Satterwhite, M. L. (2019). College English and Business Communication. (11th Ed). New York: McGraw-Hill Education