Communication in the Fire Service Paper Example

Introduction

Matters public safety is vast. The globe is thrust in an endless series of contests pitting the security authority against the offenders. While the issues of public safety in the past has remained as the core government responsibility, the evolving changes in the public administration have seen the rise of the inclusion of citizenry participation in creating lasting solutions to the establish security. There have been urgent need by relevant authorities to include such approaches as the community policing which has proven to be quite effective in abetting crime and creating a more secure society. The acceleration of the efforts to come up and establish a lasting public safety program has raised owing to the many terror attacks that have become a common occurrence in many parts of the globe. it is incumbent upon every stakeholder in the security to contribute in every little way possible in coming up with a lasting public safety communication plan that will help in restoring sanity in the public safety plans.

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Here are multiple public safety organizations tasked with ensuring that the public is safe from any lurking dangers that may upset the tranquility witnessed among the citizens. These agencies include but are not limited to law enforcement officers, fire and emergency services, medical and quick responses to the needs of the public in the cases of calamity arising in any place. In many nations and countries, the matters of public safety are left in the hands of the municipality, county, state and federal governments. These state agencies are best suited in offering quick responses to such security matters as burglary, harassment, child delinquency, and other unauthorized forms of living. However, the elephant in the room remains on coming up with effective ways of creating a proper communication formula to the public and creating a lasting awareness that will surely help the public to play vital roles in ensuring that matters public safety are not entirely left in the hands of the authorities.

Public Safety Communication

A career in public administration requires that one must possess some of the fundamental skill that is not merely learned in schools or other institutions of higher learning. Communication in the public administration is quite expansive and may require more information and skills I communication that goes over and above the commutation knowledge that is needed in the private sectors. Therefore, it is important to create a communication formula that will create a lasting impression of public participation in the public security platform. There are several types of communication strategies that are relevant to the public safety communication process such as, public engagement communication, advocacy communication, print media communication, and social media communication.

Pillars of Effective Communication

For public safety communication to take fort in relevance to creating the required level of effect that is desired in promoting public safety and wellness. The principles of effective commutations follow a simple but elaborate process that is not merely limited to the ability if the communicator to interact freely with the audience.

Assertiveness. Public safety communication must be in more than one way be assertive and straight to the point. The communication officials must ensure that the message is passed to the audience in the clearest way possible by also seeking to indulge the intelligence and provoking the understanding of the general public. The message on public safety must be passed to the audience in the most assertive way that every listener and perceiver will feel the need to indulge in practicing the points addressed in the communication subject. Perhaps, the best way to emphasize on the assertiveness is to have a professional and a public figure pass the message to the public.

Authenticity. The public safety message must be as authentic as possible. It must be devoid of any ambiguity and distortion. It is in public knowledge that indeed whenever the public misses a single element of any communication, they are made worse off than they were before, therefore, for the public safety communication process to be effective and to have impact and effect on the intended course, it is mandatory that the message is sent in a clear way devoid of any ambiguity. To improve on the authenticity of the message that is sent to the public, it is important t establish a reliable communication office that will look into the precision of the message that is issued to the public convening their safety and the necessary safety measures to take.

Clarity. Clarity is a very important element of public safety communication. The principle of clarity follows that the message sent to the audience is clear in all dimensions, taking cognizant of the message sent to the public is not lost in one way or the other. It is important to use simple vocabularies and word that is easily understood by the audience. This will help them to quickly apprehend and understand the clarion call targeted in the message. Clarity, therefore, is a key element in the public safety communication endeavor.

Empathy. Empathy as a pillar of communication must appear very strongly in the public communication process. This makes it easy for the receivers of the message to see the sense that the entire effort aims at securing their lives and ensuring safety. It is important to use empathetic words that incorporate some of the tragedies in the past that may evoke a feeling of compassion and understanding among the audience in a clear and elaborate way possible. Empathy has a way of provoking people to act as they get a feeling that the addresser resonates with their challenges and only tries to help them out in every way possible.

From the incorporation of the pillars of effective communication in coming up and establishing a strong link of the audience and official relationship. This link creates a strong and reliable relationship even for future communication endeavors. The understanding of the need for effective public safety communication is one of the elaborate steps towards creating a lasting solution. The understanding and incorporation of public participation will definitely create a participatory approach. The all-inclusive solutions to the public safety problem. Indeed insufficient information has seen the offenders take advantage of the naive and the uninformed public to launch their attacks and terror on the innocent. This has, in the process led to the massive loss of lives and destructions of public infrastructure while causing disorder as was witnessed in the U.S 9/11 attacks as well as the Boston bomb attack. The public safety measure must, therefore, start with the creation of a strong and clear communication strategy that will identify and solve all the elementary pillars of effective communication.

Types of Public Safety Communication

There are several types of communication that are relevant to public safety campaign. These communications types, especially for the offices dealing with fire and police departments. In other words, there is urgent need to ensure that the public safety communication meets sa wide range of specifications such as verbal communication, non-verbal communication and emotional awareness.

Verbal communication

The public safety department may need to come up with effective measures to ensure that the entire system meets the very basics of information dissemination to the audience. The verbal communication approach may be used especially during public forums whre the public are reqired to garther perhaps in a public hall and addressed on the esseantials and rhr fundamentals of pubkic satefy measures and what every person can do to contribute. The verbal communication efforts requires that the addresser chooses their words carefully and ensures that they connect with the audience in every way possible. The public safety communication, therefore, must be looked at in a wide scope of perspective, thus creating a lasting impression on the minds of the public on the ways and measures to overcome such challenges that are common in the society such as fire break outs.

Verbal public safety communication is pegged on the principle of proper dialogue with the right tone. The intonation helps in more than one way. it helps in raising sufficient alarm to the effect that the public are able to resonate with the challenge at hand. On the other ways, verbal communication will also help in helping the audience to ask the relevant questions that they may find necessary and to seek further clarification and understanding of some of the points that are unclear.

Non-Verbal Communication

In the public safety communication, the use of the non-verbal communication approach is not very popular. The on-verbal communication means least use of words. It is about what is not said that what is said. In the non-verbal use, there is urgent need to incorporate all the elementary feelings and needs by the audience in such a way that it creates a lasting impression on the minds of the listeners. The non-verbal communication approach in the public safety communication calls upon the audience to be more attentive to what the communicators do, other than what they say.

Whereas non-verbal communication approach may not quite be as effective in the public safety campaigns, it is important to incorporate the elementary aspects of the approach during the verbal communication. The use of facial expression and posture during public forums is one of the ways by which the audience can be included in the efforts of non-verbal communication as a means of addressing fire challenges as well as police cases that are rampant in the society.

Emotional Awareness

This is the most effective way of public safety communication. The use of emotional awareness is by far more effective compared to the use of both verbal and non-verbal communication strategies. In this case, the communication evokes the feelings of the audience and prompts them to action. Public safety awareness campaign especially when dealing with fire tragedies, the emotional communication can be triggered through the sharing of heart-wrenching stories from fire survivors while also taking care of the future course of actions. The ability to understand the feelings of the public, particularly the population that had been affected by fire before is necessary as a means of ensuring that the fire and inferno outbreaks are managed in the future.

Emotional awareness communication has been found to work best, especially in cases where action is required from the public. It is important to take note of the feelings and the emotional needs of the audience in such a way that they are not left feeling dejected or rejected in any way. The creation and establishment of measures to deal with fire outbreaks in the cases of terror attacks or electricity shortages, the provocation of the emotional soundness of the audience is seen to contribute largely to their desire to taek actiona and play part in creating the solution even better than verbal and non-verbal communication.

The best way fo triggering emotional communication is to start by being empathetic to the audience. The communication, whether coming from the office of the federal governments, or from the office of the public safety and local governance must focus on ensuring that the public feels included in the efforts to establish the need for action and that someone at least understands their problems. This form of communication can be run through posters, media broadcasts, road show campaigns and social media avenues.

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