Airport Challenges: Unsatisfactory Services, Overcrowding & Inadequate Facilities - Essay Sample

Introduction

There were challenges in the Airport during the time because the people mostly used the commodity since the municipality maintained it; therefore, the prices were reasonably affordable. The services however, did not meet the expectations of the customers. An example is a time that the passengers were waiting in tents because there were a lot of people and others were seating on their traveling bags because there was less equipment to accommodate them during their waiting time. There were also few staff members to help manage the customers like serve them they assert that instead there were vending machines that did not have adequate food for them as they waited.

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The conditions that the customers had to persevere before they could board to their flights are unbelievable, considering that the airport is a facility that should provide quality services considering their returns. Congestion issue was the major challenge that some customers were not aware of. Finding the tents and experiencing difficulties during their waits from the holidays was the issue at the time. The management could not do anything about it because the government was focused on the policy that they had made. The administration claimed that the government wanted the airport to be closed down. Another challenge was to increase space so that they could be able to cater to their customers, but the government was also not in support of the expansion, which left the airport helpless.

The management was not pleased that their customers were not happy with the services offered to them like congestion and inadequate food. Their objective was to improve the airport for the passengers who had saved a lot for the holidays yet could not get the services that they expected. They had their strategies to enhance their airport to increase the number of passengers.

Difference of Luton Airport 2019 Compared to Luton 1974

Management

Luton airport in 1974 was adequately managed, but they were not able to cater to the customers because of inadequate space. The customers ended up suffering and staying in tents congested without enough facilities. In 2019, Luton airport has a different strategy through which they can cater for even a more significant number of customers without suffering the challenge of congestion or facilities. The services offered use technology therefore are faster and more reliable.

Space

The current space relatively large, considering that they can cater to a large population of travelers. In 1974, the area was small such that they could not increase the structures to manage the numbers of clients that they had.

Appearance

The appearance at that time was just ordinary with limited space for structures, and the buildings did not have adequate facilities to ensure that the customers felt comfortable. The current appearance is more appealing with the development of the structure it looks more modern and properly maintained.

Customers

The numbers of customers that were used to the airport in 1974 were the ordinary customers who most times spent their holiday time in other places; therefore, the population was highest during the holidays. The clients in 2019 are from various classes with various destinations.

Income

The Luton airport in 1974 made a lot of profits before the setbacks that they experienced during that year while the revenue in 2019 is consistent and high. The airport can maintain the right working conditions and can meet the expectations of the customers. They are therefore able to maintain profit levels.

References

Pathe, B. Luton Airport (1974). Retrieved from https://www.youtube.com/watch?v=6-HPg5oGlww