Paper Example on Qatar Airways Strategy

Introduction

Qatar Airways is Qatar's leading national courier offering services to its citizens and other travelers globally. It is headquartered in Doha International airport, Qatar where it offers a wide range of services to its clients that include passenger arrivals and departures, cargo handling, catering services, jet subsidiary and retail distribution of liquor and spirits. Over the decades since the company's inception, the airline's development has been rampant conceivably attributable to productive and proficient management. This paper seeks to explore the performance management system at Qatar Airways and its impact on the company. The management trusts that executing a powerful performance administration framework remains crucial in the accomplishment of airline's objectives.

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Qatar Airways' mission statement calls for consistent excellence in everything that they do. Indeed the airline has remained true to its mission statement. Along the years, the carrier has guaranteed exclusive expectations, best in class security and served their customers with five-star excellences that have become related to the airline. Their staff is all around prepared, amenable and socially mindful (O'Connell, 2011).

The carrier's vision is to become a World class airline as well as cargo service provider with Global accessibility. Their ambition and development have not floundered. The airline focuses on the quality and reliability of their products, as well as their network design accessibility to maintain a steady growth toward their vision. Considering how the carrier's 122 airplanes are progressively serving over 100 destinations worldwide in all continents, suffices to say that these goals are realistic.

Given that anything associated with Qatar Airways speaks of excellence, the company is always stepping ahead of its clients' demands, surpassing their desires in regards to service and customer satisfaction (O'Connell, 2011). The reason behind the airline's success and steady growth lie in the acquisition of new ventures, resilient hierarchical structure, experimentation, and people-oriented organization, robust strategic capabilities, and high-level priority towards customer satisfaction among others. The airline continues to expand its strategic partners and strike new alliances to help them prosper.

Systems

Firstly, results contemplations remain inescapable for the success of the airline. An exchange of the outcomes incorporates essential accountabilities, particular goals for each fundamental responsibility and execution measures. Fundamentally, administration focuses on company objectives, the duty of representatives and satisfactory and unsatisfactory levels of performance. Qatar Airways management has advanced a clear enunciated structure that characterizes the limit, beginning stage and hypothesis of progress that aides intercession planning. The airline includes different partners; this way, estimations should be necessary to all performers in the company. The administration design advocates for one-on-one training and updates in the characterizing and evaluation of the workers' performance. The managers maintain a decent instructing association with the staff during the training process to permit collective process. The arrangement advocates for driver and persuaders training styles where mentors give exhortation, certainty, offer help and direction to the representatives improving their capabilities. The mentors are the facilitators of the workers' development.

Moreover, performance appraisal assumes a critical part of improving the staff's motivation. Qatar Airways' performance management design creates opportunities for annual evaluation cycles. The plan involves two performance evaluation strategies; critical incident and combined investigation techniques. Managers and supervisors should direct pre-evaluation meetings with every representative. Employees prepare an archive of all activities, assignments, and instructive exercises finished throughout the given year. The sessions target giving the representatives chances to present their yearly results while the supervisors fundamentally listen and examine them. This way, the supervisors encourage developing, with every worker, a plan and not only a report card for the past. Ultimately, the results of the meetings offer stages to create last documentation of the evaluation frame which establishes a framework for compensating performing workers.

On the other side, the administration performance design considers workers remuneration. Concurring Pasher and Ronen (2011), representatives have the privilege to compensation if there should arise an occurrence of long working hours and wellbeing complexities while in the line of duty. The plan includes leading of remuneration overviews where the base pays data goes about as an establishment for looking at pay. In such manner, Qatar Airways' design incorporates medical coverage strategies for all staff that covers even their families. The carrier partners with close hospitals to offer health service to its staff and customers.

Implementation Process

The appeal procedure remains an essential execution factor in improving the achievement of the performance management. Qatar Airways' performance management frameworks are legitimately stable and include traditional strategies to all partners. The organizations ought to guarantee that they follow legal standards influencing them. In this context, some of the legal standards influencing performance management to incorporate carelessness, deception, criticism and unlawful discrimination among others. Outstanding performance management framework and resulting execution related choices, utilized reliably with all representatives, gives the resistance. Qatar Airways' performance management framework incorporates techniques that can distinguish potential unfair predispositions and misuse in the structure.

Furthermore, it incorporates predictable and efficient documentation including specific cases given direct learning. Ward (2006) contends that legal standards provide workers with a voice in the survey procedure and require community treatment all through the system. The association adherence to the legal standards improves claim process in the event of engaging for a credit. Usually, Qatar Airways' appeal procedure includes the autonomous outer inspector who screens and guarantees its adequacy. The plan likewise joins loaning working cash-flow to other practical organizations that are free and dissolvable.

In the recent past, it has turned out to be evident that behavioral variables assume a considerable part of the viable routine with regards to a performance management framework in companies. Currently, most organizations execute performance management frameworks based on crucial success factors where an adjusted scorecard is as often as possible utilized. Aljahdari (2009) contends that deficiently outlined performance measures result in the broken conduct. The different behavioral components influencing the usage of the performance management framework at Qatar Airways incorporate company culture, managers' attitude, and alignment of performance management plan among others. The principle reason execution estimation in associations are brief is a result of individuals' conduct with information. Behavioral variables remain critical usage factors for the performance management framework.

Conclusion

In conclusion, it is clear that staff at Qatar Airways pick up skills and abilities from its performance management programs. Unavoidably, performance pointers help in characterizing rules towards an opportune accomplishment of organizations objectives. For example, when execution falls beneath the desires, another activity design winds up significant though when the implementation is remarkable an ability administration design remains vital. Moreover, leaders abstain from underestimating phenomenal execution by representatives, however, value their endeavors. Indeed, performance management frameworks at Qatar Airways upgrade supervisors and staff relations as well as expert capabilities of the firm managers.

References

Aljahdari, M. (2009). Performance management (3rd ed.). Workingham, Berkshire: Kaplan Pub.

O'Connell, J. F. (2011). The rise of the Arabian Gulf carriers: An insight into the business model of Emirates Airline. Journal of Air Transport Management, 17(6), 339-346.

Pasher, E., & Ronen, T. (2011). The complete guide to knowledge management: A strategic plan to leverage your company's intellectual capital. Hoboken, N.J.: John Wiley.

Ward, T. (2006). MANAGEMENT CONCEPTS: Management by objectives. Management Decision, 94-94