Essay Sample on Hilton: A Hospitality Giant in Classic Music & More

Introduction

Hilton hotel group is a hospitality that initially concentrated on operating casual dining hotel. The organization, which was developed in 1919, expanded its brand by formulating a themed hospitality experience (Brown et al., 2017). Clients are welcomed with an aura of classic music. Presently, Hilton hotel group is diversified with gaming (casino) industry, food service (themed hotel), and hospitality (restaurant) industry. The organization has as well achieved the international quo, with hotels, restaurants, and casinos in more than 70 states. The firm is a good example that illustrates how generic differentiation strategies can support the development of a business (Lindholm et al., 2017). Consequently, the organization depicts the significance of effective operation management to enhance business expansion and growth in a competitive market. The prosperity of the firm is wholly associated with the company's effectiveness in addressing business desires regarding the ten decisions of operations management. Other significant elements are the principles and aspects of personnel and different set of the business organization.

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Ten Decisions of Operations Management

The ten selective decisions of operations management are essential elements for directors to improve enterprise activities. The main goal of the organization is to broaden services that satisfy commercial enterprise desires. At Hilton hotels, these ten essential decisions are used to make sure that the organization's reputation, logo, and financial target are achieved (Lindholm et al., 2017). The organizations' prosperity is dependent on operations management, amongst different elements in the enterprise and business environment. The ten selections of operations control that the Hilton hotel group makes use of include:

1. Design of Goods and Services

The Hilton hotel group generally use service and product design decision to maintain the organization brand image and ambiance. For instance, the firms' illustration, and ambiance depicts the Hilton hotel group culture since it emphasizes on how classic music genre means to the organization's target clients. Directors evaluate distinct attributes of target markets and apply alterations to the product and services to adapt to the unique demands of the domestic market (Brown et al., 2017). Hilton hotel group believes that providing a fantastic experience to clients rather than just providing meals will help them outmaneuver competitors in the same industry. In that regard, the restaurant offers unique meals that are designed, tested, and in-depth evaluate to fit clients' demands. Such measures have pioneered the growth of Hilton hotel group since it has more than 5,500 properties in at least 110 countries (Lindholm et al., 2017). Nonetheless, these products and services consistently adhere to the general specifications of the Hilton hotel group ambiance and brand image.

2. Managing Quality

Hilton hotel group makes use of high-quality management choices to maintain a specific quality assessment activity for the operation manager. The director utilizes the corporation's satisfactory standards to decide issues and demanding situations in operations. Subsequently, the recommended changes are later implemented to make certain there is compliance throughout the Hilton hotel group. For example, the company adjusts high-quality rules as a way to conform to changes in the market, taking into account the social fashion that affects the commercial enterprise (Lindholm et al., 2017). Additionally, Hilton hotel group ensures that it provides the experience that they advertise. By that, the organization frequently reviews the Hilton hotel group menu for enhancements as well as making sure that satisfied companies supply their ingredients. On the one hand, Hilton hotel group has strict quality standards and test its compliance by frequently carrying out surveys to assess the quality of food and service offered at the cafe. In most cases, the review has a scale rate of 1-7, in which if the score is less than 7, the organization considers it a failure and improvise ways to improve on the shortcomings (Heizer & Render, 2014).

3. Process and Capacity Design

The companies' process and capacity design choice confer with the goal capability of facilities and internal business techniques. The former is primarily based on the circumstance of the local markets while the latter concentrates on order routing, meals training, and reservation, amongst others (Brown et al., 2017). Hilton hotel group applies both the potential layout and process choice to maximize possible usage. Possible making plans are modified to deal with adjustments in needs primarily based on seasonal activities inside the home marketplace, such as holidays and ceremonies. In that attitude, Hilton hotel group works to formulate an experience employing figuring out the price, excellent, and labor necessities had to reap the desired enjoy.

4. Location Strategy

Hilton hotel group makes selections about the placing of its commercial enterprise based on technical and market analysis. The organization has a department called the Hilton development, that's in the price of seeking out favorable surroundings that would be perfect for clients to evaluate their premises. Marketplace studies are used to determine if the marketplace can guide Hilton hotel group in terms of profitability objectives and sales (Brown et al., 2017). On the only hand, technical analysis is carried out to determine if expanding the business enterprise through an extra setting is feasible. The firm's executives and corresponding nearby or local operations control employees' analyses market capacity in conjunction with the possibility of the goal population.

5. Layout Strategy

The Hilton hotel group makes decisions concerning layout design by comparing the predicted influx of customers and the nature of enterprise operations in destiny. For instance, Hilton hotel group themed lodges have layout designs that differentiate from the layouts designs of the organizations' restaurants and casinos (Brown et al., 2017). The companies' hotels have distinct layout designs that are precise to the unique necessities of every location. Hilton hotel group operations administrators use layout for powerful workflow in the restricted area (Brown et al., 2017). This is to be had within the centers. Consequently, the Hilton hotel group are themed lodges that provide classic atmosphere in via arranging and setting out the sound, lightings, movement paths, and displays, which might be designed to show memorabilia to customers the understanding that they desire once they practice for the services.

6. Human Resource and Job Design

The firms' job design decisions are applied and reached through the evaluation of the desires and expectations of the Hilton hotel group and its workers. The appropriateness of job design is analyzed based on organizational standards and the sociocultural characteristics of the domestic labor market (Brown et al., 2017). The company's operations management is concentrated on optimizing employees' individual-job fit, while at the same time making it easy for workers to do their jobs to their optimum level. Hilton hotel group strategy to provide exceptional services, they recruit not only skilled but individuals who are passionate about which they can share with clients during their interactions (Lindholm et al., 2017). Nonetheless, the firm trains its employees to develop the skill needed to provide excellent services. Hilton hotel group uses well defined qualitative and quantitative strategies to determine the productivity of its human resources. The qualitative approach applied to determine the workforce productivity at the organization is based on the subjective judgment of directors, staff members, and clients. For instance, the operations manager utilizes clients' complaints and reviews to assess kitchen staff qualitatively. Hilton hotel group applies qualitative and quantitative productivity strategies to evaluate particular performance elements of its human resources (Brown et al., 2017). The organization as well incorporates these methods to develop a broader perspective on the performance and productivity of the workforce. These qualitative and quantitative measures are influential in guiding productivity decisions at the organization.

7. Supply-Chain Management

The corporations' supply chain management choices are generally based on variety of suppliers, market demand, and inventory management expenses, among different factors. For example, the enterprise determines the goal to deliver tiers primarily based on projected fluctuations in the marketplace demand and present stock conditions (Brown et al., 2017). The corporations' deliver chain control selections are carried out through Hilton hotel group operations managers and regional administrators. The groups entail excellent meals and services employing acquiring merchandise from qualified suppliers.

8. Inventory Management

Hilton hotel group applies inventory management selections via the inventory control software, as supplements to standard techniques. The corporations' operations control makes use of historical information and calls for fluctuations to expect changes desired within the inventory, in which the stock is adjusted correctly. The strategic aim is to make certain that the inventory stages are within the right situations to maximize the earnings and sales of the business. The organization has invested over $ 40 million in classic music memorabilia to exhibit all sorts of unique care, storage, and tracking issues (Heizer & Render, 2014). Consequently, the Hilton hotel group has a team which is in charge of cataloging every single product and knowing what Cafe premises is on what wall in every Hilton hotel group.

9. Scheduling

The organization makes decisions regarding schedule by using evaluating current operational effectiveness. For example, the personnel who are concerned in operations control compare the enterprise to decide operational bottlenecks associated with the scheduling decisions. Hilton hotel group considers loads of factors when getting ready paintings schedules to meet each day and season demand modifications (Heizer & Render, 2014). The program ought to fulfill potential necessities. Hilton hotel group operations directors disseminate deliberate packages to employees and use their remarks to make suitable adjustments. The changed plan is later applied to make certain the resilience and versatility of the commercial enterprise.

10. Maintenance

Hilton hotel group maintenance decisions are made based on the comparative assessment of assets and the organizations' standards. The organization has standards on the level of wear and tear that is allowed in equipment before it is repaired or replaced. For example, in every 5-6 years, Hilton hotel group removes memorabilia in some cafe and take them to Orlando city for them to be refurbished or replacing them with new ones (Heizer & Render, 2014). The organization, as well as standard and policies on how maintenance needs to be conducted, concerning the qualifications of service or personnel providers. An organization such as Hilton hotel group is active when they manage their resources in the aim of achieving maximum profits in the process of delivering its services. The organization fulfills its ambitions when they achieve qualitative goals that are clients centric, such as satisfaction (Heizer & Render, 2014). In that regard, maintenance is one of the critical strategies that Hilton hotel group applies to manage on-going activities that need maintenance to monitor their progress as well as the social and governmental environment to come up with new and emerging opportuni...