Essay Sample on Computer Science: Service Management & Benefits

Introduction

Computer science is a field of IT, which involves the study of the data interaction and its interpretation inform of a program. It consists of the storage and communication of information. The process is guided by services, both the internal and the external. This paper describes the concept of service management and the benefits of using it in various applications.

Is your time best spent reading someone else’s essay? Get a 100% original essay FROM A CERTIFIED WRITER!

Save 25%

There are two types of services. Internal services and external services. Internal services are the services given within an organization or a setting of a department. External services are provided to people or consumers outside the organization. An information technology company supports data and crucial businesses for people.

Service Management is a managerial discipline focused on a customer and the services they receive. In most cases, Service Management is usually related or instead associated with only the fields of Information Communication Technologies hence IT Service Management. (Anand & Miyamoto,2016) The main goal for Service Management is to exploit the supply chain of the service since they are usually more difficult than the chain of completed goods. Its determination is to decrease high cost by incorporating products and services and retaining smaller levels of inventory.

The Concept of Internal and External Services

Internal services are services delivered between departments or business units in the same organization. It may be through employees, representatives, or even owners of the company or organization.

External services are services delivered to external customers such as suppliers, government, public customer's, etc.

These concepts are differentiated to enable us to understand which services support internal activities and which ones achieve positive business outcomes. It is important to note that both Internal and External services should have a connection hence produce results, that contributes to positive business outcomes (Tao et al.,2015) For the achievement of excellent customer service there are tips that one can adopt. These tips are very useful in business, and they include:

• Start with excellent internal customer service. The satisfaction that the employees get from their job and services provided to them is the key to excellent customer service since they are more likely to treat their customers with respect and contentment. Even employees who have no contact with customers will still talk positively about their services; hence, the image of the company is boosted.
• Establish a positive company image. Marketing and Advertising are more suitable and also community relationships and positive interactions with customers. This will help in getting a lot of referrals.
• Treat customers as people and not sources of money. Be friendly to customers and care to request for their feedbacks and also contact them for a follow up so that they may feel at home and continue being regular customers.
• Being responsive to concerns. Issues raised by the customer should be taken into consideration, and a solution quickly found.
• Being professional with customers. All customers should be handled professionally and not personal interactions.

Benefits of Service Management

• Increased IT competence and reduced expenditures. Improved practices workflow, automated, and notifying can eliminate needless physical effort to send rework (Thomas &Erbes, 2016). A lot of customers can help themselves to sought issues through following some steps stated online. It also reduces the expenses since some work will be done online by employing a few people.
• Self-service efficiency and reduced amount of work. Workers can get to the answers they require rapidly via self-help. Automated delivery of solutions and request also adds possible work savings and minimized stress on the service desk.

Conclusion

In conclusion, Improved effectiveness like the use of a fit-for-purpose ITSM solution for enterprise service management can assist to make sure that every employee request is handled, and if probable, with approved service levels.

References

Anand & Miyamoto, K. (2016). U.S. Patent No. 9,317,829. Washington, DC: U.S. Patent and Trademark Office.

Thomas, J. D., & Erbes, J. (2016). U.S. Patent No. 9,509,573. Washington, DC: U.S. Patent and Trademark Office. Retrieved from https://patents.google.com/patent/US9509573B2/en

Tao, F., Zhang, L., Liu, Y., Cheng, Y., Wang, L., & Xu, X. (2015). Manufacturing service management in cloud manufacturing: overview and future research directions. Journal of Manufacturing Science and Engineering, 137(4), 040912. Retrieved from http://computingengineering.asmedigitalcollection.asme.org/article.aspx?articleid=2397332