Essay Example on Conflict in Organizations: Types, Causes, Effects and How to Address

Introduction

Conflict occurs in an organization when employees with different priorities and backgrounds work together. The conflict between them is inevitable but is manageable and controllable. Various ways can express disagreement. The discussion below examines the conflicts, causes and effects of disputes and the reasons why employees should act and address the conflicts.

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Conflicts

Conflict in the workplace is painful, and it is a reality in every organization. The following are types of conflicts experienced in healthcare departments. The first conflict is conflicting work styles. People are unique in their ways. Some value the organization, while others do not. Some people are way above the set deadlines, and others lag. The difference in their working styles can cause conflict. Second is the difference in perception; staff members have various views for they see and interpret things in many ways. It can cause dispute fueled by gossip or "turf wars."

The third cause of conflict is through miscommunication. Health care departments often change policies in hospitals. When systems are revised, and co-workers are not informed, it results in conflict (Pais, 2018). Conflicts can also occur when managers fail to apply to workplace policies. The fourth source of conflict is the difference in ethics. Everyone's values vary; especially if it involves a closely related decent amount or a religious principle. It can create a significant conflict between staff members. Conflicting Goals is the final ultimate source of conflict in health care departments. The goals in the workplace contradict each other. Conflicts that occur between organizational goals and department goals cause confusion and resentment resulting in conflict.

Goals and Expectations

In any organization, goals and expectations provide a foundation for measurement. Goals are statements that define what a particular organization is trying to accomplish. Both organizationally and pragmatically. The management goal objectives clearly define the work of the company. Objectives are projects implemented to assist in achieving management goals (Cechova, 2019). To achieve cohesion, cooperation and communication in the department, set goals and objectives need to be accomplished. First, there will be increased overall satisfaction rates of employees, patients and visiting media officers. Second is there will be a better achievement of human resource and financial key performance indicators. Third, a safe theoretical environment for patients, visitors and staff will be provided. Finally, the range of service will increase wherever there are prospects to meet customers need and demand.

Strategies to Improve Employee's Performance

To overcome conflicts, specific procedures can assist in improving the employee's healthcare performance: Having a common purpose and goal; a team is a group working together towards a common objective or goal. For a team to be successful, there is a need to discuss why the organization exists, cause common purpose to prioritize the team's actions and allow each member to express commitment (Huhman, 2015). Trusting each other is another way of overcoming conflict; if members are working together as a team, they must trust each other. They should be honest, work to eliminate conflicts and give team members the benefit of the doubt.

Appreciating diversity is another way that can improve employee performance in the workplace. Team members have different backgrounds and come from all walks of life; trying to learn from others and avoiding remarks that attract negative attention to a person's character are ways that can improve performance (Huhman, 2015). Communicating openly and clarifying roles is the last strategy that can enhance performance. Being familiar with everyone's part creates efficiency and flexibility. Better communication with one another and taking responsibility for being heard and understood is crucial in the department to ease communication.

Measuring success

The first measure of success in the healthcare department is checking customer's satisfaction; Using surveys and reviews can assist in the measurement. Customers help in the improvement of quality of services offered in organizations. Knowing how many customers access the facility every day is essential. Developing a client list with email addresses helps in tracking the customers. Through this, the number of customers per month are calculated. The customer's feedback can also assist in measuring the organization success. Second is checking the organization's profitability. Measuring business profitability assist in seeing how much money is made (Kulkarni, 2020). With this, one can grow and continue pursuing the department entrepreneurial dreams. Finally is by staying current on the market; the organizations need to know to measure success. If the organization and competitors are not doing well, it is because there might be a lull in the market.

Leadership Traits

Everyone defines leadership differently. A leader is a person who knows the way, goes the way and shows others the way. Here are leadership qualities that can make a good leader: he is confident; to be an effective leader, one should be convinced which ensures others follow commands. A leader needs to be oozing with confidence and shoe assertiveness to gain the respect of subordinates (Kotagal & Pellegrini, 2018). A leader needs commitment and passion; leaders are looked up to by employees. It infuses energy in the team members, which enables them to perform better.

A leader should be an excellent communicator; words spoken by a leader have the power to motivate people and make them do unthinkable things within the organization (Kotagal & Pellegrini, 2018). He/she needs to have decision-making capabilities; a leader needs to take the right decision at the right time. He/ she should think long and hard before concluding a particular arrangement. Finally, he/she needs to be accountable and have a vision and purpose. Making sure everyone is responsible for the organization is crucial-good leaders' when reliable have an idea and a goal set in their minds. The leaders not only visualize with themselves but also share their visions with others.

Conclusion

In every organization, managers need to be well informed about the organization conflict resolution systems. They ought to know the rationale for each order and be able to explain how each work practice in the organization. Managers should also be good communicators and must have all the necessary qualities. Lastly, creative and innovative thinking, as well as having a futuristic vision, are traits that make a good leader.

References

Cechova, D. (2019). Employee Performance Goals. Managing Employee Performance and Reward 78-104. https://doi.org/10.1017/cbo9781139168748.021

Huhman, H. (2015). How to create cohesive team harmony. BDJ Team, 2(1-8). https://doi.org/10.1038/bdjteam.2015.111

Kotagal, M., & Pellegrini, C. A. (2018). Qualities of a good leader. Success in Academic Surgery, 151-157. https://doi.org/10.1007/978-3-319-71132-4_15

Kulkarni, S. C. (2020). Measuring True Success. https://doi.org/10.1353/book.57383

Pais, N. (2018). Types of conflicts in the workplace. The British Journal of Social Work. https://doi.org/10.1093/oxfordjournals.bjsw.a055352Conflict Resolution Illustration