Effective Business Communication: Connected Employees = Higher Performance

Introduction

The way individuals communicate with each other is such a habitual way of them that they hardly stop and think about it. Business communication is also similar to this aspect. After all, organizations include groups of people, as they are not faceless entities (Dwyer & Hopwood, 2019). Effective communication is business affects the overall organizational performance. Businesses that consist of connected employees have a higher productivity percentage compared to those that do not have effective communication among employees (Dwyer & Hopwood, 2019). Therefore, communication is essential for businesses to perform well. The current paper discusses the principle of communication. Additionally, the paper reflects on some essential matters concerning communication in businesses.

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Effective Business Communication Norms

Effective communication is essential for managers in carrying out their management tasks. Communication enables managers to perform their crucial managerial functions. Such functions include monitoring and leading, planning, and also unifying. Communication assists managers in fulfilling their responsibilities (Dwyer & Hopwood, 2019). Additionally, for managers to have the ability to plan, communication is essential. The reason for this is that first of all; information has to get communicated to the managers. After that, the managers get to plan issues about the business.

Communication within an organization usually has a focus on corporate goals. Therefore, norms, policies, and specific rules have to get delivered to people found inside or outside the organization. Communication on business is usually under some provided norms. Initially, business communication only got restricted to the use of phones and paper-work, together with some few elements. However, currently, there has been an evolution in terms of technology, and it has brought about other aspects such as satellites, mobile phones, email, among others, to enable communication within and outside organizations (Dwyer & Hopwood, 2019).

Communication in business helps the managers in their work of conducting managerial functions. There are some of the other goals of communication in companies. Exchange of information inside and outside the business is one of the goals of communication in organizations. Communication also helps business management in the planning of business strategies (Dwyer & Hopwood, 2019). Communication in organizations also helps in the creation of a good working relationship between the management and the employees. The connection is essential in that it helps the workers collaborate with the administration for the success of the business.

Interpersonal Communication in Business

Communication gets considered as the heart of any given organization regardless of the business type, the number of employees, and the customers (Hargie, 2016). The interpersonal communication process involves the sending and receiving information in the organization, between the management, employees, and other stakeholders. The effectiveness of interpersonal communication depends on the level of understanding of the communicated message.

In my role as a manager, I usually have the opportunity of working with many recruits, recruited every year. At first, after meeting, I cannot tell whether the rookie will become the best employee, an average employee, or even a failure in his/her work. Therefore, my first role is to make sure that the recruits receive proper training and guidance on their job. Additionally, I ensure that the recruits undergo the orientation process to welcome them to the organization.

Proper interpersonal abilities help individuals to get a connection with colleagues (Hargie, 2016). The colleagues require affirmations that their contributions in the business, together with their skills, get valued by the organization. The lack of aspects such as kindness and mutual respect in the company can make employees get viewed as selfish by the colleagues and the superiors.

Interpersonal skills are essential in the maintenance of a good relationship with the employees and colleagues, and this can help individuals in their journey up the ladder (Hargie, 2016). In my career, I have used the technique of paying attention and showing concern to the issues raised by my employees. By doing so, the employees get to feel free to communicate with the management. Thus, they assist in the overall improvement of business performance. Staying open-minded for any questions and answers is another technique that I use.

International and Intercultural Interpersonal Communications

Currently, every business professional has to be aware of the transformation occurring in the community concept. In the past, a community got defined in terms of geographical boundaries. However, this has shifted in the current world. Global networks, together with integrated markets have changed the concept of community in that a business community can now include individuals who are from different continents (Arasaratnam, 2016). International and intercultural communities are, therefore, essential elements of study concerning this concept.

Intercultural communication involves the sharing of information across different cultures (Arasaratnam, 2016). The culture of individuals refers to various aspects such as beliefs and traditions shared by a given group of individuals. Culture is a part of every individual, and we cannot separate ourselves from it. Every business contains its culture, and within global culture, there are various sub-cultures found (Arasaratnam, 2016). It is currently challenging to communicate effectively between different cultures in the current global platform. There is a likelihood of misunderstandings to occur, mainly between individuals who come from different cultures. Sound communication helps in the business communication between individuals who want to do business, but hail from differing cultures.

Current, there has been a reported increase in international migration of individuals from one country to another. Therefore, it is possible to find people who come from different cultures working in the same organization (Arasaratnam, 2016). The culture of individuals affects their behavior, and this may lead to conflicts in the given workplace. Therefore, intercultural communication can assist in the prevention of conflicts that are caused by cultural diversity in business.

Verbal and Nonverbal Management Communication

Management communication often gets associated with the communication type taking place in the setting of a business, involving the conveying of clear messages efficiently. The interaction involves different kinds, which range from verbal, written, as well as non-verbal communication (Adler, Kotler, Grey & Hugos, 2015). Nonverbal communication usually involves signs. Verbal communication, on the other hand, involves spoken messages, and it may also incorporate some non-verbal means.

Verbal communication refers to the use of speech in the sharing of information. Any interaction making use of spoken words gets referred to as verbal communication. Verbal communication is an integral part of the field of business (Adler et al. 2015). When carried out successfully, verbal communication can lead to significant business rewards. Similarly, when not performed well, verbal communication can also lead to the collapse of a given business. The choice of words to use when communicating is essential. Additionally, the method of expressing the words is equally vital.

Within an organization, verbal communication takes place in various ways, such as conferences, phone calls, and also meetings. Business managers should have practical oral communication skills for better communication with workers (Adler et al. 2015). The reason for this is that proper verbal communication with employees encourages them to continue working for the organization. However, inappropriate verbal communication can make employees lose the motivation of working or even quit their jobs. Therefore, business managers need to practice proper verbal communication with their employees.

Nonverbal communication enables the involved parties to realize whether the listeners understand the speaker's message or not. The above gets done through the observation of aspects such as posture and the movement of eyes (Adler et al. 2015). The dimensions will make the speaker determine whether the listeners are understanding what he/she speaks about, or not. The message receiver should, therefore, be aware of the postures and non-verbal cues that make the speaker determine their concentration level. Non-verbal communication is essential as it gives the speaker confidence, knowing that the listener understands the message. Additionally, it helps the listener to stay focused and listen to the speaker.

The same concept applies to the management of a business. When an employee is communicating with the manager, the manager should use the non-verbal cues to show that he/she is listening (Adler et al. 2015). The manager's attentiveness helps in the establishment of a good relationship between the employee and the manager, which in return improves the overall business performance.

Approaches for Effective Written Management Communication

Currently, written communication is used more in business than it got used in history. From text messages, emails, and business reports, writing is now used everywhere in the business sector. Written communication involves the use of words and written or print messages on screens, boards, or even on the walls (Adler et al. 2015). In the business world, written communication indicates a way of being formal. The following are some of the approaches that should get observed by managers in written communication

Knowledge of the Audience

Knowing the targeted audience is one of the strategies of written communication in management (Adler et al. 2015). One should know the level of education of the targeted audience and also their occupations. The more time one takes to know the audience, the more effective the written communication becomes.

Using Correct Format

A format refers to the outline or how the message gets arranged in the paper. Writers usually choose the format depending on the delivery method, which includes memos, letters, or even emails (Adler et al. 2015). Evert type of writing has its unique format, and managers should observe this for effective writing communication.

Approaches for Engaging an Audience during a Presentation

An engaging presentation is useful as it keeps the audience attentive and active. There are various approaches that a presenter can use to engage his/her audience in the presentation. Such strategies can include providing a space for asking questions and providing answers to the questions (Palis & Quiros, 2014). Another approach that a presenter can apply is the use of volunteer individuals from the audience to help in the demonstration of certain aspects. By doing so, the presenter attracts the attention of the audience, hence making them listen actively to him/her.

Providing a room for debate and discussions is another approach. The presenter may come up with some subtopics that require the audience to discuss or debate. By doing so, the audience concentrates more on the presentation. Storytelling is another approach. The presenter may pause the presentations at some point to share their life stories or other inspiring stories with the audience (Palis & Quiros, 2014). By so doing, the presenter captures the attention of the audience, for everyone is interested in fascinating stories. The provision of a chance for self-reflection is another approach. The presenter can allow the audience to learn about new aspects of their lives. By doing so,...