Sleep Tight Inn: Revitalizing HR to Compete in Hospitality Industry

Sleep Tight Inn requires urgent measures to deliver itself in the most competitive industry of hospitality and accommodation. A standard Human Resource department is crucial to an organization due to its critical functions. Some of the tasks that the human resource department plays comprise of formulating policies, enhancing employee and labor relations (DeCenzo, Robbins & Verhulst, 2016). The HR personnel is also responsible for strategically managing the organization hence aligning its activities towards the accomplishment of the set goals and objectives for the resort.

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Job Selection at Sleep Tight Inn

As an esteemed employee of the firm, I would opt for the housekeeping role. Housekeeping role in the hospitality industry is crucial towards the retention of clients for the organization. Some of the duties I will actively engage in as a housekeeper involve maintaining the cleanliness of the firm (John & Taylor, 2016). I will ensure the sanitation of the firm is of high levels by mopping the floor to ensure it's clean all the time. I will polish the beddings and dust other accessories to ensure their optimum cleanliness levels. The convenient ordering will eliminate the inadequacies of resources within the firm. I selected the housekeeper role as I regard it to be of a supervisor's level. It is one of the positions I held in my previous company. I will ensure the tidiness by keeping the environment fresh all-time (Mondy & Martocchio, 2016).

Behavioral related Queries

Q1. You are a reliable and excellent employee. Since your recruitment, the number of clients visiting the hotel has significantly improved. The clients have appraised your work in maintaining the hotel clean all the time. Your fellow employees are happy with you except your manager. Your manager wants you to change your housekeeping style and assume his technique. Will you fall to the supervisor's pressure or you will maintain your housekeeping technique to prove yourself correct?

Q2. You have been in the capacity of a housekeeper before joining this hotel. Suppose you are aware you have committed a fault, and your fellow employee is being blasted for the error. Would you own up or would let your workmate be confronted?

Q3. Everyone has strong and weak points. How will you balance the two to ensure you manage your temper throughout your contract?

Situational related Queries

Q1.Suppose on a Friday night a client is heavily drunk and acts misappropriate with you, how best can you deal with such a circumstance?

Q2. Think of a circumstance where another employee comprehends your reliability. The party asks you to perform an activity that is outside your duty but crucial to the success of the firm. Would you offer your help or excuse yourself and ruin the opportunity for the firm?

Q3. How would you behave when your fellow employee is angrily arguing with you in front of quests? Will you calm him or her down or you will bring the issue to the supervisor?

Recommendations

Mr. Jones should source for competent human resource staff to aid in numerous activities within the organization.

The housekeeper selected should ensure I do timely replacement of orders to ensure a constant supply.

The hiring team should consider a qualified applicant who effectively answers both the behavioral and observational questions.

Conclusion

Professional at work is critical for employees. The employee needs to act reasonably in every situation they face through professionalism and eliminating further havocs. The housekeeping role has both opportunities and challenges which require professionalism to overcome them.

Reference Check

The check reference book is used in the recruitment of employees. It provides information regarding applicants. Where the question is irrelevant, the applicant indicates N/A.

Applicant's Name: _____________________

Reference Check Date: __________________

Individual Checking Reference: ___________

Reference Name: ______________________

Reference Firm: _______________________

Relationship to the Applicant: Specify: _____

Employment Dates: From _______________

To: ____________________

Salary: _________________

Position Applied for: __________________

Nature of the Job of the Applicant: _______

Reasons for leaving job: _______________

Response to the Supervisor

Good

Fair

Excellent

References

DeCenzo, D. A., Robbins, S. P., & Verhulst, S. L. (2016). Fundamentals of Human Resource Management, Binder Ready Version. John Wiley & Sons.

https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.wiley.com/en-us/Fundamentals%2Bof%2BHuman%2BResource%2BManagement%252C%2B12th%2BEdition-p-9781119032748&ved=2ahUKEwi-uOHf5t7kAhWLHxQKHZeGDvgQFjAAegQIARAB&usg=AOvVaw1wAUfp-3lcE5HF_kkUuwJz

John, R., & Taylor, B. (2016). Human resource management.

https://www.google.com/aclk?sa=L&ai=DChcSEwj_ncil5t7kAhXEiNUKHYDcADUYABAAGgJ3cw&ae=1&sig=AOD64_3Wd0oNtEecKSmTlXfw_zsTraUPIg&q&adurl=http://www.sage.com/en-ke/software-solutions/hr-and-payroll-software?gclsrc%3Daw.ds%26%26gclid%3DCj0KCQjwzozsBRCNARIsAEM9kBOJWI4eszSUctKL09oUddiXKw13fzEw3l5P3IREiuLTwNZkmqBNdQsaAj4mEALw_wcB&ved=2ahUKEwjE572l5t7kAhXU8OAKHax9CCcQ0Qx6BAgQEAE

Mondy, R., & Martocchio, J. J. (2016). Human resource management. Pearson.

https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.pearson.com/us/higher-education/product/Mondy-Human-Resource-Management-14th-Edition/9780133848809.html&ved=2ahUKEwjJwr7J5t7kAhUU8uAKHdVjD0MQFjABegQIAxAB&usg=AOvVaw00EK63LN_dKlbWF5pRrYmK