Principles of Management Communications - Essay Sample

Introduction

Communication is an important aspect in business as it determines its effectiveness in terms of productivity and reaching out to its objectives. Baack notes that communication is the "transmitting, receiving, and processing of information" (Baack, 2012). In a management business, communication is tailored to the audience. The technique of message delivery to a team and a boss can be very different for the leader as one would be an encouragement while the other a message of persuasion. Management communication, therefore, influences the success of a career. According to Donald Baack, there are important techniques that can be followed by an organization's leaders for effective communication in management settings (Baack, 2012). Leaders of any organization would need great communication skills to realize the success of their business. All stages of a business life cycle would require quality communication (Baack, 2012). There are various significant principles of management communication that include interpersonal communication, intercultural communication, verbal and nonverbal communication, effective written management communication, conflict resolution, and team leadership, which influence the ability of a business to achieve its objectives.

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Interpersonal Communication

Interpersonal communication consists of a minimum of two people (Gallois & Giles, 2015). Interpersonal communication begins with an evaluation of oneself. Evaluating of the self can allow the person to be open to their accomplices (Baack, 2012). Awareness of the self can also assist the individuals in the identification of the required actions to be competent in various situations. As soon as one is self-aware, the more they can have the intended actions to be competent and productive in various situations. In business, the employees with greater self-awareness can better adapt to changing situations as well as a change in behavior. Incorporating interpersonal skills into business is critical to the management that is charged with encouraging productivity within an organization as well as trust and cooperation from the staff members. The staff members are considered the individuals who have collective responsibility of reaching out to an organization's objectives. In cases of rash and imprecise business communication, the firm may end up in wasted time as a result of the demand to revisit the issues that were probably misunderstood.

In real life, I have learned to practice how to overcome communication barriers. As an outspoken individual, I have been easy to get along with as I can relate well with my audience. Regardless of the communication being made to various personnel within the workplace, be it the superiors or the subordinates, I have been able to interact with them well. It is important for the management to understand the importance of the position of various members within the workplace to evaluate how they can be grouped and interact with each other to realize common organizational goals. In doing so, no member can be superior of the other since all of them share common ideas. The most efficient groups are those that comprise members who share ideas and educate each other. With such communication and grouping, a business' objectives can be met with ease.

Intercultural Communication

With intercultural communication, there is a high degree of complexity, as it requires the members of the community to have great emotional as well as intellectual efforts. Adding to the scientific efforts, an organization can achieve successful communication, which is a component of a successful business strategy (Ladegaard & Jenks, 2015). Various obstacles can be associated with intercultural communication. These obstacles may either be one-sided or, and with the participants of the communication process taking no care about avoiding them, there may be a clear block to communication. Adding to intercultural communication is international communication, which comprises communication that is carried out over various borders. In that connection, there are various areas where consideration and adaptation are required while passing messages in international business settings. These areas may also extend to the workers of a business who come from different cultures in the same country.

International and intercultural communication is affected by cultural gender equality and inequality, which strongly affects the various patterns of communication amongst various genders in a country or internationally. Communication can also be affected by various personalities. Various cultural surroundings can be affected by personalities, which later affect intercultural communication amongst individuals. Various cultural surroundings dictate the areas that require examination in a business, which impact management communication. These areas of consideration may include the directness of address, the concept of speaking versus silence, ethnocentrism eye contact, stereotyping, language and slang, variations in nonverbal communication, use of tonal variation, among other language considerations.

Verbal and Nonverbal Communication

Verbal and nonverbal communication is another aspect of management communication as it has a direct influence on the message being conveyed. These two forms of communication coexist with each other. While verbal communication comes in the form of words, non-verbal communication comprises actions, gestures, symbols, and any other communication models that disregard words (Bonaccio, O'Reilly, O'Sullivan & Chiocchio, 2016). Verbal communication may exist as either written or spoken communication. For instance, verbal communication may be exhibited through a memo written by the CEO to the workers regarding performance deliverables. On the other hand, nonverbal communication may also consist of audio and visual aspects of communication. For instance, a guest speaker talking about employee performance to the audience in an organization may choose to maintain eye contact as a way of emphasizing and reinforcing the message with seriousness. However, verbal communication is better preferred by the organization because of the limitations that exist with nonverbal communication.

Among the disadvantages of nonverbal communication include bullying in the workplace and absenteeism. Bullying may be exhibited by the senior management including the CEO and managers who may want to indirectly ruin one's career prospects while destroying their interpersonal and professional linkages within the organization. However, the actions of bullying may be proven through verbal abuse and offensive conducts that consist nonverbal actions such as the humiliation of the target as well as sabotaging or even personification (Leon-Perez, Medina, Arenas & Munduate, 2015). These actions influence the ability of an organization to achieve its objectives by affecting the organization's performance.

There is a way in which verbal and nonverbal communication shapes individual interactions with other members of the business. These communication techniques shape the way people interact in their financial and personal success, as well as their physical and psychological well-being, which later influences the productivity of a business. Non-verbal communication is amongst the factors that determine the success of effective communication. It may be difficult to understand the passion within an individual when they are delivering a message without considering their employed non-verbal cues.

Effective Written Management Communication

Effective written management communication is also a communication model in the workplace that could be the result of a memorandum, instant message, an email, or letters to a firm's workers. Business writing aims to relay information to other workers in the same environment. Businesses should consider being complete, concise, and accurate in their performance, and this includes providing information in a way that the recipients do not get it wrong or misunderstand it. Most of the written management communication is brief communication models that encourage message delivery amongst members of a workplace (Roemer & Rundle-Thiele, 2018). The aspect is also significant to the manager's success in that they would know that their message is well received and being practiced as expected. The ability to communicate with other members within an organization is vital for the success of every worker within the business environment.

Effective written management communication also comprises in-house presentations that take the form of upward, downward, and lateral communication (Baack, 2012). For instance, the CEO may choose to write brief instant messages to the people to address the pending relocation of the marketing department, which would affect the normal operations of the business. The message should come along with the pros and cons of relocation as well as a demonstration of how advantageous the situation will be to the whole community. For upward and lateral presentation, a similar concept can be followed, which includes addressing the concerns to the people with the same professional career (Baack, 2012). Presentations with effective audience interaction become more interesting and easy for every person in the business.

A business can have strategies that involve the audience, be it early and often and realize success in productivity. Audience involvement may make people pay attention especially when they realize that they should be participating at some point in the discussion. The individuals involved may be offered the opportunity for interaction with each other that is significant to the peer learning dimension. When making any forms of these communications to works within an institution, it is important to establish a good rapport with them, seeking the possible barriers to effective communication. This can be done by asking questions to the audience, and it works since the people may want to see where their responses are categorized or if they feel the same way. An effective business strategy is that which consists of active listening from the audience.

Active listening can be considered a communication skill that is most effective in social settings. Active listening may help both the audience and the senior management or speaker understand what they will be comprehending or speaking. The information presented also ought to be well researched upon for the employees to take it and contribute to the organization's productivity. Additionally, the employees may be asked to contribute to the impacts of a certain action such as the relocation of the marketing department. The activity may contribute to dialogue and also let the audience have a voice to the activity. Effective business communication should comprise various steps including organizing the materials to be used, considering the audience as the recipients, writing, proofreading, and editing the text. A business that focuses on these steps in content delivery may find itself easily navigating towards its objectives regardless of how basic the process may be.

Conflict Resolution

Conflict exists in two forms, which are functional and dysfunctional (Baack, 2012). The functional form of communication serves for the best interest of the organization whereas the dysfunctional form of communication goes against the expectations of a company's management. The objectives of an organization should be to incorporate a corporate functional conflict that enhances collaborative problem-solving. Successful business strategies should consist of unique mediation skills, which aim at conflict resolution. Through conflict resolution, various relevant issues can be clarified as well as the urgent demands of the ma...