Introduction: Identify the scenario, the role you are providing, and the purpose of your report (50 words approximately)
The Japanese story video clip published by ALBAOM in 2009 reveals critical issues revolving around cultural competence. The video first presents a Japanese man, one Australian lady, and other two Australian guys. After watching the clip, this report seeks to evaluate the idea of cultural competence that arises.
Analysis of the cultural competence issues present in this scenario, using relevant theory and literature to discuss the problems (500 words approximately)
It is indeed true that the Japanese man is tired of waiting to be picked up since he is a new visitor to Australia. A lady who is supposed to pick him up arrives late, but she gives an apology for delaying for so long. From the conversation of the Japanese man and the lady, there is miscommunication and a lack of cultural competence. The lady does not show a sense of belonging to assume a collective identity (Powell Sears 2012, p.545). It is interesting to realize that Japanese bow when they do a handshake but have problems with using English because it is a second language to them. For instance, it was difficult for the Japanese man to use English during the conversation with the two guys as well as the lady too, he kept on giving notes to exchange ideas. However, the two guys prove to understand the Japanese language and culture during greetings. They were able to communicate in Japanese giving the visitor a sense of belonging.
From the experience of the two Australian guys, indicates that Australia has established a national identity of making other minority groups recognized by appreciating their cultural differences (Johnson, Lenartowicz and Apud 2006, p.525; Moran 2011, p.2153). The clip also reveals issues of multicultural society such as language barrier, time management, and dressing code. The willingness of a person to engage in social interactions is a step forward to get assimilated as a social member of the more significant social system (Anant 1996, p.391)). According to Anant, a person can identify himself or herself as a member of the particular group but lack a sense of belongingness, as a result of denial (1996). Getting accepted into a social identity determines one's belongingness. For instance, as much as the Japanese man tried to self-identify with the team, he did not feel like part of the team because they devalued his father's business. Personal versus stigmatized and ethnic versus religious, social identities are visible in this scenario (Hodgins, Moloney and Winskel 2016, p.345; Nesdale, D. and Mak 2000, p.483)).
According to the Purnell Model of cultural competence, twelve domains are identified a culturally competent person must have. From the model, it is essential to understand the country of origin of a person. For example the country's topography, politics, economics, technological, social and educational status (Tervalon and Murray-Garcia 1998, p.117). Appreciating language barrier and different dialect as well as the use of nonverbal cues improves conversation. The Japanese man was unable to communicate effectively because of his unusual dialect. Furthermore, there was no use of the facial expression or body language during the interaction. However, the lady unconsciously knew about the culture of Japanese regarding language use (Tajfel, 2010). She assumed the Japanese man understands English that is why she kept on talking to him using English while she was driving (Wadsworth et al., 2016, p.7). Becoming culturally competent is not a one-time event, a person moves from unconscious incompetence to conscious competence. Conscious competence involves a willingness to learn about another culture (Purnell 2002, p.193). Ability to make a correct generalization about other culture without necessarily stereotyping them is the beginning of understanding different cultures. There was a lack of impression between the Japanese man and the two gentlemen leading to communication breakdown.
Conclusion: Sum-up what you have discussed, and the main findings. (50 words approximately)
It is important to recognize the cultural practices and beliefs of other culture to develop a multicultural society. A multicultural society is that which accommodates other cultures, and society members enjoy a good relationship with each other. Being aware of other cultures other than yours reduces cases of stereotyping and overlooking other cultures.
Anant, S.S., 1967. Belongingness and mental health: Some research findings. Acta psychologica, 26, pp.391-396.
Hodgins, J., Moloney, G. and Winskel, H., 2016. The importance of Australian national identity to a sense of belonging of Anglo-Celtic and Chinese cultural groups in regional Australia. National Identities, 18(3), pp.345-368.
Johnson, J.P., Lenartowicz, T. and Apud, S., 2006. Cross-cultural competence in international business: Toward a definition and a model. Journal of international business studies, 37(4), pp.525-543.
Moran, A., 2011. Multiculturalism as nation-building in Australia: Inclusive national identity and the embrace of diversity. Ethnic and Racial Studies, 34(12), pp.2153-2172.
Nesdale, D. and Mak, A.S., 2000. Immigrant acculturation attitudes and host country identification. Journal of Community & Applied Social Psychology, 10(6), pp.483-495.
Powell Sears, K., 2012. Improving cultural competence education: the utility of an intersectional framework. Medical Education, 46(6), pp.545-551.
Purnell, L., 2002. The Purnell model for cultural competence. Journal of transcultural nursing, 13(3), pp.193-196.
Tajfel, H. ed., 2010. Social identity and intergroup relations. Cambridge University Press.
Tervalon, M. and Murray-Garcia, J., 1998. Cultural humility versus cultural competence: A critical distinction in defining physician training outcomes in multicultural education. Journal of health care for the poor and underserved, 9(2), pp.117-125.
Wadsworth, L.P., Morgan, L.P., Hayes-Skelton, S.A., Roemer, L. and Suyemoto, K.L., 2016. Ways to boost your research rigor through increasing your cultural competence (part 1 of 2). The Behavior Therapist.
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